Senior Community Manager-Greater Charlotte Area

Cortland•Charlotte, NC

About The Position

The Senior Community Manager is the strategic leader responsible for the overall success of multiple multimillion-dollar multifamily apartment communities in the Greater Charlotte Area. The role oversees community operations, leads teams, and ensures alignment with company standards while delivering an exceptional resident experience. It requires strong leadership, operational expertise, and financial acumen to drive performance across multiple sites. The Senior Community Manager develops and motivates high-performing teams; drives leasing, occupancy, revenue, and NOI performance; champions resident satisfaction and retention; oversees operational standards and regulatory compliance; manages budgets, vendors, and property inspections; and leads change while collaborating with internal and corporate stakeholders. The role also uses property management software, CRM systems, Microsoft Office, social media, data, and KPIs to support marketing and business decisions.

Requirements

At least 3 years of measurable sales leadership success in a high-velocity, short-cycle sales environment.
High school diploma or equivalent.
Demonstrated ability to achieve and exceed occupancy, revenue, and NOI targets across multiple sites.
Proven ability to drive leasing performance, manage pipelines, and follow up consistently.
Ability to deliver exceptional resident experiences and exceed customer expectations.
Ability to collaborate with onsite teams and corporate partners to achieve community goals.
Proven ability to lead, coach, and develop high-performing teams with clarity, purpose, and accountability.
Experience fostering excellence, collaboration, and continuous improvement.
Ability to influence and motivate teams to achieve strategic objectives and consistent results.
Ability to navigate change confidently and guide teams through transitions.
Strong financial acumen, including experience with budgeting, forecasting, and expense control across multiple sites.
Excellent organizational, communication, and problem-solving skills.
Skill in resolving complex resident concerns with empathy, urgency, and professionalism.
Proficiency in property management software, CRM systems, and Microsoft Office Suite.
Comfort using social media for marketing and analyzing data and KPIs to drive decisions and continuous improvement.
Professional appearance and executive presence.

Nice To Haves

Bachelor’s degree or equivalent.
Sales leadership experience in multifamily, luxury retail, hospitality, timeshare, premium automotive, or premium lifestyle services.
Advanced ability to use social media platforms for marketing, engagement, and brand storytelling.

Responsibilities

Lead, coach, and develop high-performing teams across multiple communities, fostering accountability, collaboration, and excellence.
Attract, retain, influence, and motivate talent to deliver consistent results.
Provide guidance and support for escalated resident concerns and ensure timely, professional resolution.
Set leasing goals, monitor KPIs, and coach teams to exceed occupancy and revenue targets.
Implement portfolio-wide sales strategies to maximize conversion rates and optimize pricing.
Partner with marketing teams on campaigns and maintain a strong social media presence to attract prospects and build brand awareness.
Promote resident satisfaction and retention through exceptional, concierge-level service for residents and prospects.
Represent the brand and communicate its lifestyle, comfort, convenience, and premium living experience.
Oversee day-to-day operations across multiple sites, ensuring adherence to standards, policies, and timelines.
Ensure compliance with company policies, Fair Housing regulations, OSHA standards, and applicable laws.
Conduct regular property inspections to maintain curb appeal, safety, and brand standards.
Manage vendor relationships and negotiate contracts for quality and cost efficiency.
Achieve and exceed Net Operating Income targets through revenue generation and expense management.
Manage budgets, control expenses, and identify opportunities for long-term value.
Analyze portfolio metrics and KPIs to identify opportunities for improvement and growth.
Drive change in a fast-paced environment and guide teams through transitions.
Build productive relationships with centralized center-of-excellence teams, service teams, corporate partners, and senior leaders.
Align stakeholders and navigate competing priorities with diplomacy and shared purpose.