Senior Community Manager - Civic Towers

REDWOOD HOUSING • Miami, FL

1d • $80,000 - $85,000 • Onsite

About The Position

The Senior Community Manager oversees the daily operations, financial performance, and team leadership of multiple multifamily housing communities. The role is responsible for efficient property operations, high economic occupancy, budget performance, regulatory compliance, and an exceptional resident experience. The Senior Community Manager also mentors and supports Community Managers or Assistant Managers within the portfolio as needed.

This is a full-time, day-shift position at Civic Towers in Miami, Florida, with a stated schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. The position requires on-call availability and flexibility to work any hours necessary; schedules and location assignments may change. The stated salary range is $80,000 to $85,000 per year.

Requirements

• At least 5 years of experience as a Community Manager or higher in multifamily housing, managing more than one property and/or 500 or more units.
• Experience with affordable housing programs, including LIHTC and HUD, or similar programs.
• Strong understanding of property management operations, budgeting, and financial reporting.
• Proficiency in RealPage OneSite Property Management, Accounting, and Compliance modules.
• Experience with TRACS, EIV, and other HUD-related systems.
• Proficiency in RealPage property management software and Microsoft Office Suite.
• Excellent written and verbal communication skills, with strong attention to detail.
• Strong interpersonal skills and ability to collaborate effectively across diverse teams and stakeholders.
• Ability to manage multiple priorities in a fast-paced environment with proactive organization and adaptability.
• Professionalism, ethics, and integrity in all aspects of work.
• Effective leadership and team-development capabilities.
• Financial acumen and experience with strategic decision-making.
• Resident and client relationship management skills.
• Thorough understanding of regulatory compliance requirements and attention to detail.
• Strong problem-solving and conflict-resolution skills.
• Valid driver’s license and insurance.
• Ability to speak, read, and write English sufficiently to carry out job duties.
• Successful completion of a background check.
• Must be legally qualified to work in the U.S. and meet I-9 guidelines.
• Ability to meet the physical demands of the role, including occasionally lifting or moving up to 25 pounds.
• Availability for on-call status and flexibility to work any hours necessary to complete the job.

Responsibilities

• Manage accounts payable using accounting software and other programs, including handling payables for separate entities and vendors.
• Analyze workflow processes and establish and maintain relationships with new and existing vendors.
• Ensure bills and payroll are paid accurately and on time, process invoices for payment, and compare purchase orders, prices, payment terms, and other charges.
• Process transactions and perform accounting duties, including account maintenance, recording entries, and reconciling books of accounts.
• Manage multi-site operations involving more than one property or a portfolio of 500 or more units.
• Collaborate with asset management, compliance, and maintenance teams on strategic initiatives.
• Conduct regular property inspections to ensure curb appeal, safety, and quality standards.
• Prepare, manage, and execute annual operating budgets; monitor rent collection, expense control, financial performance, and NOI goals.
• Process invoices in The Hub and through OneSite approvals; approve invoices, purchase orders, cash reviews, and payroll according to company policy.
• Conduct monthly financial reviews, including reclasses and accruals, and negotiate bids and contracts.
• Oversee leasing, marketing, and resident retention strategies to achieve occupancy goals; market units, collect rent and other payments, handle transactions promptly, and follow up on delinquencies.
• Ensure readiness for MOR, REAC, LIHTC, and other agency inspections; review compliance reports and assist site teams with corrective action plans.
• Provide compliance training and support to property teams to maintain audit readiness and ensure compliance with applicable laws and lender, investor, and regulatory requirements.
• Maintain wait lists in accordance with applicable HUD rules and regulations; conduct unit tours and preliminary prospect interviews.
• Process move-in and move-out files and annual recertifications; maintain accurate files in a secured office location and ensure compliance with regulatory agreements.
• Respond to agency complaints in accordance with company policy.
• Lead, train, and mentor Community Managers and Assistant Managers to support company goals and professional growth.
• Participate in employee assessment, development, and disciplinary actions; ensure staff follow fair housing laws and maintain a workplace free of sexual harassment; escalate employee issues to the Regional Manager as necessary.
• Promote superior customer service by example and resolve resident concerns in a timely, professional manner.
• Encourage resident engagement through communication and community-building initiatives and, where applicable, work with Resident Service Coordinators on monthly community events and outside service programs.

Benefits

• Medical benefits with the company covering more than 90% of medical premiums, with an option for a 100% employer-paid HSA medical plan.
• Company-paid dental and vision coverage for employees.
• Healthcare and dependent care flexible spending accounts.
• Company-paid life insurance and AD&D.
• Voluntary insurance benefits.
• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 6% contributed by the employee.
• Employee assistance program with 24/7 counseling services.
• Three weeks of paid time off each year.
• Twelve paid holidays each year and one floating holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed