Senior Community Manager Contract - Creative - US

DEPT®

6h•Remote

About The Position

This Senior Community Manager role is focused on leading community management for a major online retailer's social media presence. The position involves being a strategic steward and the day-to-day voice of the brand on social media, guiding how the brand appears, connects with its community, participates in culture, and expands its reach across various platforms including IG, FB, TT, YT, Pinterest, Threads, and emerging platforms. The role requires close collaboration with internal and external teams, shaping the brand's community engagement strategy, advising clients on participation in conversations, and translating community insights into actionable information for creative, strategy, and client teams. The Community Manager serves their communities while also being responsible for the brand's broader social and business objectives. The ideal candidate will have a deep understanding of social media, platform culture, trends, and the ability to contribute meaningfully to conversations.

Requirements

3+ years of relevant experience in community management, social media, or a related role, ideally within an agency or major consumer brand
Proven experience building, growing, and engaging social communities
Familiarity with Sprinklr and Monday.com
Exceptional writing skills
Deep, current fluency across IG, FB, TT, YT, Pinterest, Threads, and the broader social landscape, with an eye for emerging platforms
Strong understanding of internet culture, social trends, memes, creator behavior, and how conversations move across platforms
Experience using social listening and community insights to identify trends, audience sentiment, opportunities, and potential risks
Excellent client communication skills and the confidence to present a clear strategic POV
Comfort leading meetings and managing multiple stakeholders
Exceptional organizational and time-management skills with meticulous attention to detail
Experience moderating and managing sensitive or crisis conversations online
A proactive, opportunity-seeking mindset—you’re constantly looking for where the brand can add value rather than waiting for the conversation to come to you
Ability to remain focused under pressure and move quickly in a real-time social environment

Responsibilities

Own the day-to-day community strategy and help define how the brand engages, responds, and participates across social
Lead content calendar planning and regular maintenance; daily, monthly, and quarterly, in collaboration with creative, strategy, and client teams
Manage publishing and posting schedules across multiple channels, continually advising on and optimizing timing, cadence, and platform best practices
Lead the QA process of all posts, ensuring the creative, specs, captions, hashtags, influencer tags, links, and URLs are accurate
Craft engaging, platform-native copy in the brand’s tone of voice—including captions, comments, replies, and real-time engagement
Monitor live chats across Instagram and Facebook for scheduled livestreams
Own community engagement and moderation by monitoring the brand’s platforms throughout the week directly responding to users, proactively engaging with relevant conversations, brands, creators, and communities beyond owned channels; also escalating customer care crisis issues to appropriate teams
Monitor community sentiment and conversation to understand what audiences care about, how they perceive the brand, and where opportunities or potential risks are emerging
Identify and quickly activate against cultural trends, memes, emerging behaviors, platform features, and competitor activities
Deliver weekly trendspotting reports that go beyond reporting what is trending to recommend specific, brand-relevant opportunities to create or engage based on social
Participate in monthly brainstorms with the creative team, bringing insights, emerging behaviors, and platform-native content ideas to the table
Surface recurring questions, conversations, UGC, and audience insights that can inspire future content and creative opportunities
Act as a trusted authority on organic social, community engagement, and platform best practices, ensuring published content adheres to them
Provide ongoing support for client teams via Slack
Report on organic performance (weekly, quarterly), including engagement, sentiment, audience growth, and standout community moments
Analyze performance data and community signals (weekly, monthly) to extract insights and make actionable recommendations for content
Assist in the development of larger QBRs, social playbooks, audits, etc.
Serve as a go-to contact for clients, providing a clear point of view on community, culture, and platform behavior and helping bridge strategy with day-to-day execution
Ability to work some weekends, as CM coverage will be required around key cultural moments, campaigns, and events throughout the year