Senior Community Manager

Industrious•New York, NY

1d•$105,000 - $115,000

About The Position

Experience by Industrious is a workplace hospitality brand launched by CBRE. As a Senior Community Manager, you will design and oversee the full tenant programming experience, from the annual event calendar to day-of execution, building communications, and the tenant app. You will lead a team to bring these initiatives to life and be accountable for engagement metrics. This role requires creativity in program design, operational discipline in execution, and strong relationship skills to foster a sense of community among tenants. The goal is to create a positive and engaging environment that contributes to tenant retention.

Requirements

5–7 years in community programming, hospitality, or tenant engagement.
Experience designing and delivering tenant or community programs at scale.
Experience managing at least one direct report: set goals, given feedback, and helped someone grow in their role.
Clear and on-brand writing skills.
Experience managing a content calendar, a newsletter, or a social/app presence in a professional context.
Ability to manage multiple programs simultaneously and not let details fall through the cracks under pressure.
Ability to build trust quickly, follow through consistently, and make people feel genuinely cared for.

Responsibilities

Design and execute a dynamic calendar of tenant events focused on building community and engagement.
Manage all aspects of community events including budgeting, vendor management, onsite execution, and reporting.
Manage event marketing including updating the tenant app, digital and physical signage, and the building newsletter.
Own the tenant experience app: content creation, audience management, timely building notices, adoption strategy, and negotiating local perks and partnerships.
Oversee ordering, restocking, receiving, and inventory of amenity supplies.
Keep all amenity spaces spotless at all times.
Document and escalate maintenance and facilities issues through proper channels.
Maintain clean, organized supply closets.
Support leasing teams in showcasing building amenities.
Build strong bonds with occupiers so their days feel personalized and productive.
Meet with tenant leads at least once a year.
Build relationships proactively outside of common space interactions.
Execute in-suite activations when appropriate.
Own the tenant onboarding process so new occupants know what's available.
Deliver on Surprise and Delight and monthly interaction standards.
Deploy customer sentiment surveys and create action plans for any detractors.
Champion Industrious service standards and hospitality principles.
Model and deliver on any new hospitality standards.
Communicate and resolve issues confidently, empathetically, and professionally.