Senior Community Manager

CCH•Oakland, CA

10d•$35 - $41•Onsite

About The Position

The Senior Community Manager (SCM) ensures the efficient and safe management of assigned CCH Communities. The SCM is responsible for overseeing staff and property functions to ensure high-quality, safe housing for residents in a fiscally responsible manner. Maintain positive rapport and communication with residents, Board of Directors, Portfolio Manager, support staff, regulatory agencies, and other community constituents. A 1-bedroom apartment located at Westlake Christian Terrace East, 251-28th Street, Oakland, CA 94611 is provided, as onsite living is a requirement of this role.

Requirements

High School diploma or GED required.
1 year of supervisory experience required.
Proficient with Microsoft Office 365 platform and ability to quickly learn the organization’s other systems
Excellent organizational skills, attention to detail, prioritization and time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong interpersonal skills, including written and oral communications.
Ability to serve with integrity, professionalism, and confidentiality.

Nice To Haves

Real Estate License, or Certified Property Manager (CPM) plus 1 Year of Property Management Experience preferred
Knowledge of HUD/Section 8, Tax Credits, and the systems related to managing these programs preferred

Responsibilities

Contribute to caring and positive working and living environments for all employees and residents
Oversees 150 Units or more and/or oversees 3 Individual Properties
Manage the day-to-day operations of an assigned property
Performs standard supervisory functions including team selection, initial and ongoing training and development, managing ongoing performance, and interpersonal matters
Identify community resources to recruit staff vacancies in collaboration with the HR Department.
Enforce CCH policies and procedures to ensure compliance with legal requirements and all administrative agency rules and regulations.
Manage the resident waiting list to ensure compliance with Fair Housing and section 504 guidelines
Prioritize and assign all work and projects amongst staff; Coordinate service work and monitor preventative maintenance work; Ensure that work schedules are followed.
Collaborate appropriately with internal and external business partners and vendors to ensure effective implementation of any improvements, repairs, and alike
Prepare for site and other inspections (including INSPIRE, MOR and annual audit) by reviewing pertinent checklists and forms and ensuring that all requested documentation is located and accessible at the site (i.e. most recent audit, insurance policy, etc.).
Ensure the successful day-to-day financial management of the property and maintain all necessary financial records and files in good order.
Work closely with the Portfolio Manager to develop the site’s annual budget.
Administer the budget in a way that ensures a clean, safe and well-maintained building and environment for residents and staff, while operating within +/- 5% variance of the approved budget.
Direct the collection of rent, daily rent deposits, and communication of deposit information to the corporate office.
Maintain an average 98% occupancy level or better.
Market units in accordance with an approved marketing plan which considers all federal, state and local and regulatory requirements.
Process, complete and maintain accurate resident files at move-in and at each recertification within established regulatory guidelines.
Review all delinquent accounts and resident receivables and determine the necessary course of action to collect outstanding balances in consultation with the Portfolio Manager.
Perform annual or more frequent inspections of units and follow up with housekeeping letters, preparation of work orders and maintenance chargebacks to residents.
Other duties as assigned.