Senior Community Manager

Morgan & Morgan•Brooklyn, NY

11d

About The Position

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People. Morgan & Morgan is America's Largest Injury Law Firm—but our social media is anything but stuffy. Our brand is bold, funny, culturally relevant, and unafraid to take creative risks. We believe the best brands on social media don't just post content—they participate in the conversation. We're looking for a Senior Community Manager to help shape how millions of people experience Morgan & Morgan across social media. You'll be responsible for managing the relationship between our brand and our audience—identifying opportunities to join conversations, engaging with our community, writing compelling social copy, and ensuring our content reaches the right people at the right time. If you know what everyone's talking about before it hits mainstream news, constantly send memes to your group chats, can spot a trend before it peaks, and genuinely love social media as a craft, we'd love to meet you.

Requirements

2-3 years of experience in community management or social media for a brand or agency.
Deep understanding of TikTok, Instagram, X, Reddit, YouTube, and the evolving social media landscape.
Exceptional writing skills with the ability to adapt tone across platforms.
Highly organized with excellent project management skills and strong attention to detail.
Self-starter who thrives with ownership and proactively identifies opportunities without waiting for direction.
Creative thinker with strong instincts for internet culture, trends, and viral content.
Comfortable juggling multiple projects in a fast-paced environment.

Nice To Haves

Experience supporting content production or live social coverage is a plus.
Basic photo, video editing, or design skills are a bonus.
Knowledge and ability to build own data reports
Familiar knowledge of social media and digital advertising platforms (Google ads, Facebook, Programmatic, etc.)
Familiar knowledge of Salesforce
Exposure to the legal industry or technology usage in law firms

Responsibilities

Own community management across Morgan & Morgan's social platforms, including Instagram, TikTok, Facebook, X, YouTube, Reddit, LinkedIn, and emerging platforms.
Actively engage with our audience by responding to comments, joining relevant conversations, and finding authentic ways for the brand to participate in internet culture.
Monitor social conversations through social listening tools to understand audience sentiment, identify emerging topics, and surface opportunities for the brand.
Identify trending moments, memes, creators, and cultural conversations that Morgan & Morgan can authentically participate in.
Pitch creative content ideas inspired by social trends and audience insights.
Write engaging, platform-native social copy that reflects our brand voice and drives conversation.
Manage the social content calendar from scheduling through publishing, ensuring content is delivered accurately and on time.
Support content production by assisting with shoot planning, on-set execution, and creative logistics.
Occasionally travel to creator collaborations, partnership activations, sporting events, and other brand experiences.
Track competitor activity and provide regular updates on noteworthy trends, campaigns, and best practices.
Collaborate closely with our creative, production, influencer, and marketing teams to continuously improve our social presence.