Senior Community Manager - Park 16

HNN Communities•Federal Way, WA

9d•$98,000 - $106,000•Onsite

About The Position

The Senior Community Manager is responsible for the day-to-day operations of the assigned communities and ensures that the established company objectives are achieved. This role leads the optimum performance of the communities in areas including associate management, leasing and marketing, compliance, accounting, resident satisfaction, and maintenance activities. The ability to successfully mentor others, create training initiatives, and implement Company policies and procedures is essential.

Requirements

Minimum 5 years of experience in property management and 2 years as a Community Manager.
Thorough knowledge of Federal Fair Housing and other applicable local, state, or federal regulations.
Knowledge of Section 42 LIHTC and HUD programs, and associated compliance processes.
Experience successfully leading a team with the ability to source, interview and manage employee performance.
Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
Prior budgeting experience and the ability to interpret financial statements.
Experience using property management software, preferably Yardi.
Excellent written and verbal communication skills.
High school education or equivalent required.
Must be able to speak, read and write English in a manner sufficient to carry out duties.
Successful completion of background check and drug screen required.
Must be legally qualified to work in the U.S. meeting I-9 guidelines.

Nice To Haves

Bachelor’s degree in business or related field is preferred.
Prefer CAM, CAPS, CPM, or other relevant professional certifications.

Responsibilities

Responsible for the oversight and day to day operations of multiple communities as assigned.
Provide employees with leadership and guidance through established mentorship and training initiatives.
Collaborate with the Training Manager or other department leaders to implement Company training and development initiatives.
Actively participate and lead designated initiatives and projects.
Provide dedicated support for Company programs and other related tasks as assigned.
Engage employees through regular performance feedback, annual reviews and take timely action of misconduct by effectively working with Human Resources.
Operate confidentiality when dealing with sensitive information and situations.
Successfully interview, hire, train and retain employees at all assigned locations.
Work effectively with Human Resources to recruit and onboard new employees.
Perform all related accounting tasks including collecting and posting rent, fees, and other payments as well as processing month end and zero receipts in a timely manner.
Work effectively with the Accounting Department to resolve accounting issues and errors.
Perform accounts payable tasks including processing or approving invoices and payables.
Review and analyze utility billing and rentable item charges regularly to ensure accuracy.
Oversee the community’s marketing program, including social media engagement, collateral inventory management and collaborating with the Marketing Department regarding additional community marketing efforts.
Support the overall marketing and leasing efforts of the community by providing sound input and suggestions regarding promotions, advertisements, and pricing.
Provide excellent customer service to all residents, prospects, and guests.
Lead all revenue management efforts to ensure the community’s maximum income is achieved.
Monitor HUD fair market rents, Section 8 payment standards, and asking rents for voucher holders.
Oversee, provide direction, ensure timely submittals, and keep compliant with all requirements of the tax credit program as it relates to the community.
Work effectively with the Compliance Department regarding all tax credit paperwork, calculations, re-certifications, and reporting.
Complete resident move-outs within the timeline set by the company by reviewing lease terms, notice requirements and processing the disposition in accordance with established procedures and legal requirements.
Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner.
Ensure all resident files are properly maintained according to the Company’s policy, including daily cloud filing.
Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues.
Work effectively with Resident Relations to deescalate and resolve concerns.
Responsible for ensuring the timely and accurate submission of timecards, bonus worksheets and payroll.
Work effectively with Payroll to resolve errors or concerns.
Supervise resident retention programs, renewal, and leasing programs to maintain maximum occupancy and minimal turnover.
Ensure the success of all resident events, community programing and local/non-profit programs.
Complete regular community inspections of common areas, amenities, models, and vacant apartment homes.
Oversee all leasing efforts including prospect engagement, tours, closing ratios and move-ins.
Maintain a reputation of excellence and continuously work to improve community and company reputation scores.
Supervise and administrator all lease agreements and addendums, prospect screening processes, and legal notices, ensuring accuracy and compliance.
Oversee all maintenance activity including unit turns, service requests, scheduling, staffing, preventative maintenance, and capital improvement projects.
Prepare, monitor, and adhere to the guidelines of the community’s operating budget and make informed recommendations for ways to maximize income and minimize expenses.
Complete financial variance reports, monthly performance reports and operational analysis as required.
Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, company standards, and operational processes.
Provide professional and routine interaction with retail and commercial clients.
Maintain a positive relationship with local housing authorities and agencies.
Implement new systems, programs and procedures as directed by the company.
Effectively use all company technology and software.
Complete assigned tasks by deadlines and communicate any obstacles with your supervisor in advance.
Work collaboratively and respectfully with peers, other team members and departments.
Continually seek out training opportunities and stay up to date on industry/legal trends and changes.
Attend training classes as scheduled and assigned.
Additional duties as assigned by supervisor.

Benefits

Over 90% company paid medical benefits for employee coverage.
100% company paid dental and vision benefits for employee coverage.
Healthcare and dependent care flexible spending accounts.
Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
Best-in-class voluntary insurance benefits.
Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
Discretionary bonus programs.
Eligibility for a 20% housing discount consideration.
Employee assistance program (EAP) with 24/7 counseling services.
Company-sponsored backup childcare.
Employee discount program through LifeMart.
Company-sponsored industry training and certifications.
Paid time off (PTO) equal to 15 days in the first year.
Up to 12 paid holidays each year.
Diversity initiatives and events lead by our DE&I Committee.
Paid volunteer time off, 2 days per year to volunteer in the community.