Senior Community Manager - Phoenix

Dominium•Phoenix, AZ

2d•Onsite

About The Position

The Senior Community Manager manages properties in a floating capacity, filling in during vacancies and handling special projects. Responsibilities include overseeing property operations, staff, and resident relations to ensure smooth, compliant, and financially sound operations.

Requirements

Minimum of 5 years in multifamily property management.
Proficient in property management software (Yardi preferred).
Advanced skills in MS Office Suite (Excel, Word, Outlook).
Thorough understanding of federal, state, and local housing laws and regulations, particularly those related to affordable housing.
Ability to travel frequently and adapt quickly to different properties’ needs.

Nice To Haves

2- or 4-year degree in a related field (e.g., Business, Property Management, or Real Estate) preferred.
Tax credit and affordable housing experience (e.g., Section 42, Section 8) strongly preferred.
Strong leadership and team management abilities, including training and mentoring staff.
Excellent verbal and written communication skills.
Superior customer service and conflict resolution skills.

Responsibilities

Manages daily operations at a property (or properties) in a floating capacity, ensuring efficient execution of leasing, maintenance, and resident relations in addition or in the absence of a permanent manager.
Leads small specialty projects within the portfolio to improve property operations, resident satisfaction, or compliance efforts.
Ensures compliance with applicable housing programs (e.g., Section 42, Section 8), local laws, and company policies.
Supervises all site personnel, as applicable with assignments.
Establishes schedules and assigns necessary personnel needed to properly manage and maintain the community.
Implements rent collection processes, manages budget adherence, and ensures proper financial procedures are followed.
Provides property performance updates to Regional Manager and VP of Property Management, including key metrics on occupancy, financials, and team performance.
Works with residents in establishing good communication and resolves resident issues in a fair and timely fashion.
Processes applicant files for screening and in accordance with property’s designated housing program(s) (Section 8, Vouchers, Section 236, Section 42, Bonds, 4D, etc.) in a timely and accurate manner.
Stays current and knowledgeable of federal, state, and local laws and regulations as they relate to the management of the property (or properties) and the needs of the residents.
Supports leasing efforts, including processing applications, executing leases, and collaborating with marketing teams.
Provides additional on-site training to staff as needed, ensuring proper knowledge transfer and skill development.