Senior Community Manager – Special Assets

Dominium•Austin, TX

12d•Onsite

About The Position

The Senior Community Manager – Special Assets is responsible for managing high-needs, underperforming properties that require a hands-on, experienced property manager. This role focuses on maximizing occupancy, collections, property appearance, resident retention, and compliance. This role demands high-level problem-solving, operational oversight, and the ability to stabilize and turn around underperforming assets.

Requirements

2-year degree (4-year degree preferred) in a related field or equivalent combinations of education and experience.
5+ years of multifamiliy property management experience required, with a proven track record of successfully turning around or managing challenging properties.
Tax credit and affordable housing experience (e.g., Section 42, Section 8) strongly required
Deep understanding of property management software (Yardi or similar) and housing compliance programs.
Must be able to think independently, work with minimal supervision, and coach, mentor and manage others.
Strong leadership, communication, and problem-solving skills.
Advanced skills in MS Office Suite (Excel, Word, Outlook)
Thorough understanding of federal, state, and local housing laws and regulations, particularly those related to affordable housing.
Excellent verbal and written communication skills.
Superior customer service and conflict resolution skills.

Nice To Haves

Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.

Responsibilities

Maintains daily operations and may be expected to fulfill duties of any open position which may include caretaking, housekeeping, grounds keeping, and light maintenance duties to ensure physical curb appeal and cleanliness of the community
Analyzes existing property concerns, prioritize key issues, and develops projects to address them.
Manages the execution of improvement projects, ensuring completion within established deadlines and budget constraints.
Leads, mentors, and manages the property’s team, focusing on achieving occupancy goals, renewals, and property improvements.
Works with residents in establishing good communication and resident retention programs; and resolves resident issues in a fair and timely fashion.
Collects rent, follows strict collection procedures, and manages evictions and collections per policy.
Manages move-ins and move-outs, reviewing charges and unit inspections to maximize chargebacks
Processes applicant files in compliance with housing program requirements (Section 8, Vouchers, etc.).
Ensures timely maintenance request handling, inspects the property regularly, and follows up on resident satisfaction.
Supervises all outside contractors or vendors working on the property to ensure quality workmanship and that work is completed as outlined by the contract(s).
Stays current and knowledgeable of federal, state, and local laws and regulations as they relate to the management of the property (or properties) and the needs of the residents.
Provides property performance updates to Regional Manager and VP of Property Management, including key metrics on occupancy, financials, and team performance.
Supports leasing efforts, including processing applications, executing leases, and collaborating with marketing teams.