Senior Community Engagement Manager, Experiences

Maleda Tech

1d•$75 - $89•Remote

About The Position

We're looking for a Senior Community Engagement Manager, Experiences to build and lead our host community strategy across North America and Latin America. In this role, you'll design and scale programs that connect and empower hosts, drive engagement through community leadership initiatives, and act as the primary link between our central community function and the regions you support. You'll bring strategic thinking, hands-on program execution, and a passion for community-building to a fast-moving, high-impact team.

Requirements

8+ years of demonstrated experience managing community programs, community events, online engagement, or distributed communities
Proven experience scaling communities while maintaining high engagement
Strong project management skills, with experience leading cross-functional programs and processes
Ability to align community strategy with broader business goals
Highly autonomous and self-directed, with the ability to build processes from scratch or execute against existing playbooks
Strong verbal communication and interpersonal skills
Strategic thinker with the ability to influence through persuasion, negotiation, and consensus-building
Fluency in English and Spanish

Nice To Haves

Familiarity with online community platforms, Salesforce, Google Suite, AI tools, event management tools, and analytical tools
Entrepreneurial mindset with a bias toward action and growth

Responsibilities

Serve as the primary connector between the central community team and your assigned host community territory, coordinating cross-functional priorities and reporting on community health
Lead community support, growth, and engagement strategy for your region
Drive initiatives from concept to completion, including project planning, budget management, stakeholder coordination, and risk mitigation
Recruit, onboard, and manage community leaders; grow representation in community leadership programs
Design content and engagement strategies that foster host connection and conversation
Coach and support community leaders, including remediating or replacing underperforming leaders as needed
Organize and lead community events, both virtual and in-person
Support in-market pilots that leverage community programs to drive business outcomes
Develop deep regional market knowledge and serve as the go-to source on local community trends and needs
Educate community leaders on relevant product changes and relay field feedback to internal stakeholders