Senior Community Director - Salt Lake City Area

Kairoi Management • Salt Lake City, UT

1d • Onsite

About The Position

Seize Your Career Opportunity at Kairoi Residential. At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time when opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen. As a Senior Community Director, you'll be the conductor of an extraordinary symphony of resident experiences, leading a passionate team to create a vibrant and engaging community. You'll be a strategic mastermind, a creative innovator, and a resident advocate, ensuring that every touchpoint is infused with warmth, connection, and a touch of magic. Every day brings a dynamic blend of leadership, creativity, and resident interaction, making this a rewarding role for those who enjoy variety and the satisfaction of making a positive impact.

Requirements

• 6-7 years of experience in the multifamily industry or a related hospitality field.
• Proven track record of successfully managing and leading a team of multifamily professionals (at least 3 years of experience).
• Bachelor's degree in Business Administration, Hospitality Management, or a related field required; Master's degree preferred.
• Strong understanding of financial management principles and practices, including budgeting, financial reporting, and market analysis.
• Excellent communication, interpersonal, problem-solving, and leadership skills.
• Proficient in relevant software and technology (property management systems, etc.).
• Familiarity with relevant federal, state, and local laws and regulations (Fair Housing, evictions, etc.).
• Must have a valid driver's license with no major infractions in the last 12 months.

Nice To Haves

• CAM or IREM certifications are highly desirable.

Responsibilities

• Recruit, hire, onboard, and train new team members, providing them with the tools and knowledge they need to excel!
• Provide ongoing coaching, mentorship, and development opportunities for team members, fostering a culture of growth and empowerment!
• Conduct performance reviews and regular check-ins with individual associates, providing constructive feedback and recognizing their achievements!
• Ensure team members follow emergency procedures and comply with local, state, and federal regulations!
• Make final decisions on lease agreements and resident applications, ensuring a smooth and efficient leasing process!
• Address and resolve resident concerns, complaints, and issues promptly, demonstrating a commitment to resident satisfaction!
• Support the Assistant Community Director in resident retention efforts and maintain open communication with residents, building strong relationships and fostering a sense of belonging!
• Manage budget preparation, financial reporting, and community income flow, ensuring the financial health and stability of the community!
• Maximize net operating income (NOI) while ensuring a positive resident and associate experience, demonstrating a commitment to both financial performance and resident satisfaction!
• Maintain accurate records of financial transactions and ensure compliance with accounting procedures!
• Analyze financial data, identify trends, and make recommendations for improvement, contributing to the financial success of the community!
• Ensure the community is in excellent condition through regular inspections of common areas, vacant units, and amenities!
• Oversee the upkeep of the community, including landscaping, cleanliness, and equipment maintenance!
• Support the Service Manager in managing inventory, approving vendor contracts, and ensuring safety practices are followed!

Benefits

• Competitive Compensation.
• Incentive compensation opportunities are available and are performance based.
• Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
• We offer a 401k program with a company match.
• Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
• Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
• Be prepared to attend and participate in training as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior