Senior Community Branch Manager

First Interstate BancSystem•Lakeside, MT

7d•Hybrid

About The Position

The Senior Community Branch Manager is responsible for overseeing sustainable growth, strengthening operational excellence and elevating team capability, typically in a branch(es) with deposits greater than $100MM. This position develops and maintains client relationships utilizing the full spectrum of banking services prioritizing sales practices, risk management and digital engagement. This is a producing position. Manages one or more branches within a market, ensuring consistent performance execution, employee engagement, and operational soundness. Manages the selections, placement, performance, development, promotion, and termination of branch employees; collaborating closely with the Community Market Leader. Provides coaching, performance feedback and development; ensures each team member builds proficiency in consumer and small business lending, and deposit account opening including effective use of the dashboard to monitor and measure performance.

Requirements

High School Diploma or General Education Degree (GED) required
7-9 years experience in the banking industry to include supervisor or management experience required
Valid Driver’s License required
Registered Mortgage Loan Officer per the SAFE Act required

Nice To Haves

Associate's Degree preferred
Consumer and Small Business lending origination experience preferred
Notary Certification preferred

Responsibilities

Facilitates integrated delivery of financial services and products, including customized lending, cash management, investment management, etc. by referring clients to the appropriate department or division.
Manages the effective use of client relationship management software, recording appropriate activities, incidents, referrals and marketing.
Manages and fosters growth in the top client relationships of the branch.
Identifies referral opportunities to other lines of business including but not limited to Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, and Wealth Management, fully embracing and utilizing 360 View for documenting referrals, and other client activity.
Builds client relationships through outbound and proactive measures.
Opens and maintains a variety of products including consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer and small business credit cards.
Demonstrates proficiency in processing new consumer and new small business loan requests.
Keeps up to date on regulation changes, follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
Demonstrates compliance with all bank regulations for assigned job functions and applies to designated job responsibilities.
Participates in and enforces all aspects of branch security in accordance with First Interstate Bank's security policy.
Ensures operational efficiency, compliance, and quality standards are met.
Stays up to date on regulation changes and demonstrates compliance with all bank regulations, policies and procedures for assigned job function, and applies them to designated job responsibilities - knowledge may be gained though coursework and on-the-job training.
Learns, demonstrates, and fosters the First Interstate Bank's corporate culture in all actions and words.
Takes personal initiative and is a positive example for others to emulate; embraces the Bank's vision, mission and values.
Participates in volunteer activities and financial education.
Ensures positive community relations in the branch market area and works in a coordinated effort with all branches to in the market to foster One First Interstate in the community.
Performs other duties as assigned.