Senior Community Association Manager (OFL92126)

RealManage•Orlando, FL

1d•$70,000 - $80,000•Onsite

About The Position

RealManage is a prominent national firm recognized on the Inc. 5000 list and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients. Ranked among the top firms in the community management industry, RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce. Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements. Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management. We are seeking an experienced and dynamic Senior Community Manager to play a pivotal role in enhancing client and staff retention through coaching, leadership collaboration, and strategic community engagement. As a Senior Community Manager, you will support both clients and internal teams by working closely with leadership to develop a culture of support, collaboration, and continuous improvement. The ideal candidate is a strong communicator, skilled in relationship-building, and passionate about driving client satisfaction while fostering an environment where staff can thrive. This role is critical in ensuring long-term success and growth for both the business and its community.

Requirements

Bachelor's degree in business, Communications, or a related field preferred
2 to 5+ years of experience in community management, client relations, or staff engagement
Strong leadership skills, with the ability to influence and work collaboratively with cross functional teams.
Excellent communication and interpersonal skills, with a talent for building strong relationships with both clients and staff
Ability to work in a fast-paced environment and handle multiple priorities effectively
Proficiency in data analysis and community management tools
Must have a valid driver's license

Nice To Haves

Experience working in a customer facing or service-oriented industry
Certification in coaching or mentoring programs is a plus
A passion for community building, with a track record of improving client and staff satisfaction

Responsibilities

Develop and implement strategies to improve client retention by understanding their needs, resolving issues, and fostering lasting relationships.
Collaborate with leadership to implement staff retention strategies, including identifying areas for improvement in employee satisfaction and engagement.
Gather feedback from clients and staff, analyze trends, and recommend actionable insights to improve retention.
Act as a coach for both community members and staff, providing guidance and support to ensure their professional and personal growth.
Partner with leaders to offer mentorship and professional development programs for employees, focusing on leadership skills, community building, and conflict resolution.
Provide direct coaching to team members, helping them develop skills to increase productivity, engagement, and job satisfaction.
Work closely with leadership teams to align community management strategies with business goals.
Assist in defining goals, metrics, and success criteria for community growth and engagement initiatives.
Lead cross-functional teams in implementing community-related projects that promote a positive client and staff experience.
Lead efforts to cultivate a vibrant and engaged community by hosting events, webinars, and activities that align with community needs.
Monitor and manage the community’s health by fostering open communication, resolving conflicts, and maintaining a supportive atmosphere.
Create and execute engagement strategies that keep clients and staff involved and connected to the broader company mission.
Ensure smooth day-to-day operations of the community management function, including planning and managing resources effectively.
Leverage data and analytics to track key community health metrics and make data-driven decisions to optimize retention and engagement.