Senior Community Account Representative

Comcast • Leesburg, FL

2d • Onsite

About The Position

Responsible for facilitating the penetration growth in assigned complex large-scale Communities by promoting Comcast products including video, high-speed Internet, voice, XFINITY Home and XFINITY Mobile. Develops strong relationships with local and national property management that is conducive to the sale and retention of Comcast products and services. Strategizes and plans ongoing sales support to assigned group of Communities. Utilizes expert knowledge of Comcast products and services as well as mastery of sales processes to consistently maximize sales. Identifies and pitches new opportunities such as Property Management Software (PMS) Integration and Advanced Products. Has in-depth experience, knowledge and skills in large complex Communities. Usually determines own work priorities. Acts as a resource for colleagues with less experience. Territory is Leesburg to Orlando, FL

Requirements

• Customer Care
• Product Knowledge
• Sales
• 5-7 Years Relevant Work Experience

Responsibilities

• Demonstrates expert knowledge of Comcast products, through promoting offerings to customers on-site within multi dwelling units.
• Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, highspeed internet, voice XFINITY Home and XFINITY Mobile.
• Facilitates the penetration growth, awareness, retention and interest in XFINITY products at the Community level by leveraging available programs (e.g., on-site visits with property management staff, property management incentives, partnership with channel resources and distribution of marketing collateral).
• Proactively follows-up with customer and property staff as appropriate regarding sales, product, technical or customer care issues.
• Manages fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams.
• Develops strong working relationships with property management and leasing staff of Communities and leverages their support through onsite programs and events.
• Calls on and visits all new build Communities on a regular and consistent basis prior to and following occupancy; manages and attends frequent on-site events to generate subscriber growth.
• For new build and win back Communities ensures that Comcast services are available prior to occupancy dates.
• May lead teams and initiatives.
• Fills in for Manager at company and offsite meetings.
• Serves as a guide and mentor for fellow team members.
• Trains new Community Account Representatives.
• Identifies and pitches new opportunities to property management staff of assigned Communities.
• Pitch advanced products to set up leads / meetings for Xfinity Account Executive.
• Partner with Comcast Business to support current accounts and pitch incremental opportunities to own the eco-system of the Community.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• Benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior