Senior Communications Strategist (Policy & Internal Communications)

Colorado Health Benefit Exchange•Denver, CO

5d•Remote

About The Position

Connect for Health Colorado (C4HCO) is seeking a Senior Communications Strategist (Policy & Internal Communications) to support the development and execution of strategic communications for its partners, team members, and stakeholders. This role involves translating complex health policy, organizational priorities, product updates, and enrollment information into clear, audience-focused communications to build trust and engagement. The strategist will coordinate communications across teams, support high-volume initiatives like the annual Open Enrollment period, and ensure communications align with C4HCO’s strategy, voice, and priorities. They will also contribute to the strategy for policy and internal communications and may represent C4HCO in public meetings or external initiatives.

Requirements

Colorado resident.
Bachelor’s degree in communications, public policy, marketing, journalism, public relations, or a related field.
3–5 years of experience in policy communications, public policy, public relations, or related field.
Strong writing and editing skills across multiple formats – policy memos, emails, web content, internal communications, and customer notices.
Ability to translate complex policy, technical, and regulatory information into clear, accurate internal and stakeholder communications.
Ability to develop strategic messaging and execute communications plans that drive engagement and clarity.
Experience using engagement data and insights to evaluate performance and adjust communication strategies.
Skilled at managing multiple projects simultaneously, including intake prioritization, timeline tracking, and coordinating with cross-functional teams.
Comfortable working under pressure and adapting quickly when priorities shift – especially during high-volume periods like Open Enrollment.
Experience collaborating with diverse internal stakeholders (marketing, policy, operations, legal) to ensure accurate and priority-aligned messaging.

Nice To Haves

Familiarity with health insurance, the Affordable Care Act, state-based health insurance marketplaces, or the health care industry is strongly preferred but not required.
Bilingual skills (Spanish) are strongly preferred but not required.
Experience using: Wordpress (and plugins), Salesforce Marketing Cloud, HubSpot, or similar email marketing platforms, Customer relationship management systems, Marketing database automation tools, Microsoft Office Suite.

Responsibilities

Develop and execute strategic policy and internal communications that align with organizational priorities and communications strategies.
Craft, review, and deploy written communications including policy memos, stakeholder emails, talking points, press releases, product announcements, FAQs, and partner engagement materials.
Serve as a liaison to improve policy and internal communications, identify communication gaps, and resolve complex communication challenges in coordination with internal teams.
Contribute to integrated communications campaigns across email, web, social media, and partner networks.
Translate health policy information, organizational priorities, product updates, and enrollment information into clear, audience-specific messaging.
Participate in stakeholder meetings and represent C4HCO in partner communications efforts to support coordinated messaging and engagement.
Contribute to rapid-response communications and issue management efforts, ensuring timely and accurate messaging.
Support Open Enrollment communications strategy, planning, and execution, including high-volume, time-sensitive tasks and coordination of messaging.
Ensure alignment between customer-facing and internal communication.
Identify opportunities to streamline communications processes and strengthen cross-functional coordination.
Support the Senior Communications Manager in building and maintaining a disciplined, insight-driven communications function aligned with C4HCO priorities.
Monitor engagement metrics and stakeholder feedback; provide insights and recommendations to refine communications strategies and improve reach, clarity, and impact.
Perform other duties as needed in support of departmental and organizational priorities.