Senior Communications Specialist

Mattress Firm • TX - Virtual, TX

2d • $80,000 - $95,000 • Remote

About The Position

The Senior Communications Specialist manages and evolves Mattress Firm’s internal content ecosystem, with primary ownership of the company intranet and internal communication channels. The role helps ensure employees across the organization receive clear, consistent, actionable information that supports engagement and execution. In partnership with Internal Communications leadership and cross-functional stakeholders, the specialist leads content strategy and execution across key platforms, structuring and governing messaging for delivery to appropriate audiences. The position oversees day-to-day intranet management and supports enterprise communications by connecting content strategy with channel execution, integrating multimedia assets, and promoting best practices. It also coordinates across functions to translate business priorities into effective content experiences while maintaining quality, consistency, and usability across internal channels.

The role writes, edits, proofreads, and distributes internal communications; manages intranet governance and optimization; coordinates editorial planning and communication intake; and supports enterprise initiatives, programs, campaigns, and events. It monitors engagement metrics and communication requests, responds to employee inquiries as needed, and helps communicate business-critical updates. The specialist may also support executive communications, employee events, photo and video production, and other company initiatives.

The position is remote. A bachelor’s degree in Communications, Marketing, or a related field, or equivalent experience, is preferred. Three or more years of related experience are required. Strong writing and editing skills, AP Style proficiency, and high proficiency with Microsoft Office products and intranet management are required. Video creation, Photoshop, InDesign, and Poppulo experience are preferred. The stated base pay range is $80,000–$95,000, depending on qualifications and experience; eligible roles may also have discretionary bonus opportunities. The application deadline is November 7, 2026.

Requirements

• At least 3 years of related experience.
• Bachelor’s degree in Communications, Marketing, or a related field, or equivalent experience, preferred.
• Strong writing and editing skills with strict adherence to Associated Press (AP) Style guidelines.
• High proficiency with Microsoft Office products.
• High proficiency in intranet management.
• Professional written, verbal, and non-verbal communication skills, including effective presentations and timely responses to phone calls and emails.
• Ability to manage and resolve conflict constructively and collaborate to identify problems and develop agreeable solutions.
• Ability to prepare thoroughly for conversations, meetings, and presentations; organize information; and follow up to ensure commitments are fulfilled.
• Ability to communicate differing viewpoints constructively, exercise sound judgment, and make timely decisions.
• Legal authorization to work in the United States without sponsorship; proof of eligibility to work is required.

Nice To Haves

• Video creation experience.
• Photoshop experience.
• InDesign experience.
• Poppulo software platform experience.
• Bachelor’s degree in Communications, Marketing, or a related field, or equivalent experience.

Responsibilities

• Write, edit, proofread, and distribute content for internal channels, including weekly newsletters, the intranet, and standalone emails, meeting editorial standards.
• Own and manage the intranet as the organization’s primary source of truth, including content governance, publishing standards, and ongoing platform optimization.
• Lead monthly editorial meetings with organizational leaders to discuss communication needs and objectives.
• Oversee the communications intake process and establish communication strategies for new initiatives.
• Integrate video, visuals, and digital assets into enterprise communications in partnership with the Video Production team.
• Monitor and analyze content performance and engagement metrics, using insights to improve content effectiveness and channel strategy.
• Support large-scale initiatives and enterprise programs, including platform transformations, campaigns, and events, through coordinated content planning and execution.
• Communicate business-critical updates in a timely and effective manner and respond to emerging needs and priorities.
• Keep the internal communications content calendar updated with the latest requests.
• Monitor the MFRM Communications inbox and respond to employee emails as needed.
• Establish and enforce content governance standards to ensure accuracy, consistency, and clarity across internal channels.
• Complete required training modules and certifications by their due dates.
• Follow safety policies and procedures and help ensure a safe work environment.
• Communicate professionally with internal and external contacts and follow company policies and standards for appearance, functionality, and brand representation.
• Maintain a consistent voice and tone across communications and incorporate the employee perspective into messaging.
• Assist with executive communications, including Enterprise Town Halls.
• Research and keep current on trends in internal communications.
• Assist with photo or video shoots as needed, including scripting video content and managing production operations.
• Assist with planning, coordinating, and executing internal employee events as needed.
• Execute company initiatives and other activities requested by the supervisor.

Benefits

• Career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Get paid on-demand.
• Employee discounts on Mattress Firm sleep products and accessories.
• Potential additional bonus opportunities for eligible leadership and individual contributor roles, awarded at the company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior