Senior Communications Manager, Americas DSP Communications
About The Position
This role supports Amazon's mission to build the world's safest, most efficient, and sustainable delivery network by helping Delivery Service Partners (DSPs) retain safe, satisfied, and engaged teams of drivers. The position focuses on supporting over 2,500 DSPs who employ more than 175,000 Delivery Associates (DAs) operating Prime-branded vehicles. The candidate will work across multiple stakeholders to communicate Amazon's investments in the DSP and DA experience, translating technical and operational information into user-friendly resources and rich content. A key aspect of the role involves working with cross-functional teams to launch programs through robust communication, change management strategies, and year-long campaign efforts. The ideal candidate is a strong communicator with strategic and/or marketing communications experience, business acumen, and excellent writing ability. They will be responsible for strategizing and program managing initiatives from ideation to execution, acting as a thought leader with high emotional intelligence, and being comfortable with testing, learning, and failing forward in a fast-paced, innovative environment.
Requirements
- 8+ years of professional non-internship marketing experience
- Experience building, executing and scaling cross-functional marketing programs
- Experience using data and metrics to drive improvements
Nice To Haves
- Experience driving direction and alignment with large cross-functional teams and agency partners
- Experience developing complex and strategic communications that educate large audiences
- Excellent prioritization skills, with the ability to help others do the same
- Experience managing both internal and agency partners as part of a holistic go-to-market strategy
- Highly developed and polished written communication skills
- Experience working autonomously to develop and propose strategies for improvements
- Strong project management skills and experience, including managing internal stakeholders and multiple projects at once
- Attention to detail, particularly when it comes to proofing copy and content
- Experience using data and metrics to drive improvements
Responsibilities
- Develop a multi-channel strategy, including written communications and executive messaging
- Translate complex messaging into simple and easy-to-understand content to help launch new programs and products
- Interview DSPs and DAs and build advocacy stories
- Identify emerging topics and develop proactive plans with stakeholders
- Drive creative communication campaigns to both solve business needs and instill passion among the DSP community
- Partner with stakeholders to ingest customer listening data and use it to inform a communication strategy
- Monitor and measure the effectiveness of communications
- Partner with agencies and internal creative teams to develop compelling visual content
- Look around corners to identify key moments in time around which to build campaigns that meet DSPs and DAs where they are in their journey
- Monitor and measure the effectiveness of communications and campaigns and report out on them to leaders
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
- sign-on payments
- restricted stock units (RSUs)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
