Senior Communications Manager, AI & Innovation

BILL•San Jose, CA

5h•$111,400 - $164,300•Remote

About The Position

BILL's Communications team is entering an exciting new chapter, functioning as a unified external and internal communications team focused on establishing the standard for exceptional, AI-native communications in a high-growth fintech company. The team operates with speed, embraces bold experimentation, and is dedicated to building its communication playbook from the ground up. This role is designed for a Senior Manager, Communications & AI Innovation who excels at delivering strategic, company-wide messaging for both employee experience and external narrative. This individual will be the primary point of contact for AI and innovation storytelling, shaping how BILL communicates its product evolution, AI transformation, and customer impact to internal and external stakeholders. The role is remote-first, with a preference for candidates in West Coast / MT timezones, and requires a genuine curiosity, a startup mindset, and a willingness to push the boundaries of communication practices, actively utilizing AI in daily work.

Requirements

8–10 years of experience in external and internal communications, with strong depth across internal, external, and executive communications.
Proven track record in both internal and external communications, with the ability to move fluidly between employee storytelling and media/external narrative.
Experience supporting product executives and building communications strategies around product innovation, launches, or technology change.
Real enthusiasm for AI, including hands-on curiosity and a genuine desire to use AI tools.
Exceptional storytelling instincts, with the ability to turn complex product or technical topics into clear, inspiring narratives.
Event management experience, including product showcases.
Experience communicating about fintech, product launches, or customer-facing innovation.
A startup mentality, high autonomy, comfort with ambiguity, and a bias toward action and experimentation.
Ability to focus on the big picture while operating effectively in the details.
Excellent writing, editing, slide design, and message architecture skills.
Comfort working remotely and across time zones; West Coast / MT timezones preferred.

Responsibilities

Own BILL's AI and innovation narrative, both internally and externally, translating complex topics into clear, compelling stories.
Partner with product and engineering executives to develop messaging around AI strategy, product innovation, and evolving work methods.
Serve as the team's expert for product and innovation communications, linking internal culture with external brand.
Lead communications strategy and execution for product launches across BILL's core lines, ensuring coordinated internal and external messaging.
Own the delivery of product announcements to employees and lead internal product programs.
Establish and refine scalable communications processes for product launches.
Support engineering and technical teams with targeted internal and external communications regarding infrastructure, platform changes, and technical milestones.
Bridge technical depth and audience accessibility for engineering stories.
Provide strategic guidance and communications support to senior leaders in Product and Engineering.
Craft narratives, talking points, presentations, and messaging for leaders.
Coach leaders on communicating with employees, media, and social audiences.
Champion communication practices that foster inclusion, transparency, and connection.
Experiment with formats, tools, and AI technologies to evolve BILL's communication methods.
Collaborate across BILL to build partnerships and drive alignment.