Senior Communications Excellence & Channels Specialist

Illumina•San Diego, CA

1d•$90,000 - $135,000•Hybrid

About The Position

This role helps shape how employees globally experience communications at Illumina. The Senior Communications Excellence & Channels Specialist will help build a more modern, digital-first and insights-driven communications function by improving how we use channels, data, technology and AI to inform and connect employees across the company. This is a role for someone who is passionate about communications, technology, creativity, and employee experience. The right person will bring curiosity, fresh thinking and strong execution to help deliver communications that are engaging, measurable and easy for employees to access and understand. The Senior Communications Excellence & Channels Specialist plays a key role in enabling effective, engaging and digital first employee communications across Illumina. This role supports the channels, systems, reporting and employee experiences that help connect employees to Illumina’s strategy, culture and business priorities. Reporting to the Senior Manager, Communications Excellence & Employer Brand, this role will partner across Communications, Reputation & Impact (CRI) to help optimize how communications are planned, delivered, measured and continuously improved. The ideal candidate is a creative problem solver, digital-first thinker and early adopter of new tools, who understands how technology, data and AI can advance employee engagement and corporate communications.

Requirements

Typically requires 5 years of experience in communications, employee communications, marketing operations, communications operations, or digital communications.
Experience using AI, automation and digital tools, with a passion for applying them in practical ways to improve communications and employee engagement.
Experience managing digital communications channels, platforms, or communication programs.
Strong project management and organizational skills, with the ability to manage multiple priorities and stakeholders.
Comfort working with data, metrics and reporting to evaluate communications performance and identify opportunities for improvement.
Excellent written, verbal and interpersonal communication skills.
Creative problem-solving mindset, with the ability to bring forward new ideas and turn them into action.
Bachelor's degree in Communications, Marketing, Marketing Operations, Public Relations, Business, or a related field.

Nice To Haves

Experience supporting employee communications or corporate communications functions.
Experience working with reporting, analytics, or performance measurement tools.
Experience with content management systems, employee communication platforms, or enterprise social platforms.
Familiarity with change management, governance, or communications planning processes.

Responsibilities

Manage and optimize Illumina's internal communications channels, including employee-facing digital platforms and communication tools.
Partner with platform owners and cross-functional stakeholders to improve channel effectiveness, governance, and user experience.
Develop and maintain channel standards, publishing processes, and best practices.
Monitor channel performance and recommend enhancements to improve reach, engagement, and employee understanding.
Support planning and execution of enterprise employee forums, leadership communications events, and employee engagement programs.
Manage communications logistics, audience communications, surveys, attendance tracking, and post-event reporting.
Help create consistent and engaging employee experiences across key communication moments.
Identify opportunities to make key communication moments more interactive, accessible and impactful for employees.
Manage communications reporting and performance measurement programs.
Develop dashboards, scorecards, and reporting frameworks that provide actionable insights.
Analyze audience engagement, channel performance, and communication effectiveness.
Translate data into clear recommendations that improve communications strategy, channel performance and employee engagement outcomes.
Support adoption of communications technologies, automation tools and AI-powered solutions.
Identify opportunities to use AI and emerging tools to improve workflows, content development, planning, measurement and employee experience.
Bring curiosity and experimentation to how new tools can help CRI work smarter and communicate more effectively.
Help the team stay current on digital communications trends, emerging platforms and practical applications of AI in corporate communications.