Senior Commercial Property Manager

Tailwind Group • Excelsior, MN

8d • Hybrid

About The Position

Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group. We would love for you to join our team! The Senior Commercial Property Manager is primarily responsible for providing oversight to an assigned commercial real estate portfolio. The Sr. Commercial Property Manager will ensure properties are operating at a level exceeding company standard, marketed properly, and are providing profitable returns. A successful Sr. Commercial Property Manager will provide excellent customer service to our tenants, take pride in the portfolio, and understand that this role is critical to the reputation of Tailwind Group.

Requirements

• Bachelor’s degree in business administration, real estate, or a related field.
• Five or more years of experience in commercial property management.
• Possess an understanding of property management standards including Tenant/ Landlord rights, and general real estate principles.
• Working knowledge of budgeting, financial reporting, rent collection, and expense management.
• Ability to travel locally and within the MN-based portfolio, up to 25% of the time.

Nice To Haves

• One or more years of experience in a supervisory role preferred.
• People leadership skills with the ability to coach, support, and challenge team members.
• Ability to resolve conflict and escalate situations in a customer-focused manner.
• Ability to implement innovative solutions and continuously improve processes.
• Ability to take full ownership of decisions an outcomes, demonstrating integrity in challenging situations.
• Experience with Entrata software is preferred.

Responsibilities

• Demonstrate excellent customer service with tenants, prospects, vendors, officials, and community members; prioritizing others and fighting for their highest possible good.
• Monitor commercial sites for superior curb appeal, general cleanliness, and organization.
• Develop and maintain relationships with tenants, suppliers, vendors, and contractors; professionally addressing their needs and understanding the impact their behavior has on the reputation and financial performance of the company.
• Complete onboarding for new tenants to ensure they receive accurate and timely information pertaining to policies and procedures.
• Manage current and future tenant relations pertaining to coordinating requests, understanding rent charges, lease expectations, and other tenant concerns.
• Engage, contract, supervise and approve invoices for all goods/services required to maintain the property.
• Review all tenant maintenance requests and coordinate with the appropriate vendor.
• Maintain complete and accurate property files and records in Entrata and SharePoint.
• Coordinate collection and documentation of all required rents from tenants.
• Develop and implement property budgets, marketing campaigns, business plans, and special events.
• Plan and oversee capital improvement and maintenance efforts for the portfolio.
• Review lease agreements to ensure all rent charges and are fees are entered in accordance with all lease documents.
• Recommend adjustments to future rents and fees in accordance with market changes.
• Negotiate lease terms to maximize asset value and occupancy objectives.
• Act as the primary contact person in cases of personal injury or property damage and coordinate with the insurance company for remedial action.
• Handle escalated concerns for the entirety of the portfolio.
• Support team members in the department through accountability, collaboration, and empowerment - equipping others to reach their highest potential.
• Maintain a record of property insurance coverage and provides notice of expiring policies to ensure properties are adequately insured.
• Respond to after-hour property emergency issues.
• Provide 24-hour emergency assistance to all tenants and act as the primary contact for all police, fire, and medical services.
• Act as the liaison between all city officials and assigned properties.

Benefits

• Medical, Dental, & Vision Insurance for employees and their families
• Vacation & Sick Leave + 12 Paid Holidays
• 401(k) with company matching
• On-the-job training and career development
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior