Senior Commercial Mortgage Loan Administration Specialist - Letters of Credit (LC)

Wells Fargo & Company•Charlotte, NC

2d•Hybrid

About The Position

Wells Fargo is seeking a Senior Commercial Mortgage Loan Administration Specialist to join their Commercial Real Estate Letter of Credit Team as part of Corporate Investment Banking Lending Operations (CIBLO). This role involves the end-to-end execution of complex Letter of Credit (LC) activities, including issuance, rebookings, pricing modifications, billing, and administration of applicable credit products and bank-supported structures. The specialist will drive the ordering and execution of LC agreements, coordinate customer onboarding, and perform reviews of LC applications for accuracy and policy alignment. They will also oversee LC workflows, ensure accurate booking and data integrity, and manage adherence to credit policies, regulatory requirements, and internal governance. This position requires collaboration with internal partners, business leaders, and cross-functional stakeholders to resolve issues, enhance service delivery, and identify operational improvements. The role also involves identifying and escalating operational risks, supporting audit and compliance inquiries, and managing past-due LC fees. The Senior Specialist will act as a trusted resource for relationship teams and customers, advise on onboarding and processes, and handle customer and stakeholder escalations. Additionally, they will provide guidance and informal mentorship to junior team members, promoting operational excellence and continuous improvement.

Requirements

4+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Advanced knowledge of credit systems, operational platforms, and systems of record, including AFS, Loan IQ (LIQ), nCino, TradeWorks, CoRS, Documentum, ICMP, and Cornerstone, with the ability to navigate and troubleshoot across interconnected workflows
Comprehensive understanding of loan booking, deal closing, credit underwriting, customer due diligence, and end-to-end credit lifecycle management within complex banking environments
Advanced knowledge of credit documentation standards, syndicated lending concepts, and corporate loan structures across a range of commercial banking products
Demonstrated ability to exercise sound judgment and make timely, risk-based decisions independently within a fast-paced, high-volume operational environment
Exceptional organizational, prioritization, and time management skills, including the ability to manage competing priorities, drive execution, and meet critical deadlines with minimal oversight
Advanced analytical, problem-solving, and decision-making capabilities with a high degree of accuracy, attention to detail, and focus on risk mitigation
Proven ability to work effectively both independently and collaboratively across cross-functional teams, business groups, and varying levels of leadership
Effective verbal and written communication skills, including the ability to present information clearly, influence stakeholders, and facilitate resolution of complex operational matters
Advanced proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint, with the ability to support reporting, analysis, and executive-level communications
Demonstrated commitment to operational excellence, data integrity, regulatory compliance, and continuous process improvement within a controlled and service-focused environment

Responsibilities

Lead end-to-end execution of complex Letter of Credit (LC) activities, including issuance, rebooking's, pricing modifications, billing functions, and administration of applicable credit products and bank-supported structures
Drive ordering and execution of LC agreements while coordinating complex customer onboarding activities across TradeWorks, CEO Trade (Vantage), and Relationship Management Information (RMI) platforms
Perform comprehensive reviews of LC applications for accuracy, completeness, and policy alignment; partner with stakeholders to obtain approvals for non-standard language and nuanced transaction structures
Oversee standalone LC workflows within nCino and ensure accurate booking, exposure recognition, and data integrity across applicable systems of record
Ensure all LCs adhere to credit policies, credit agreements, regulatory requirements, and internal governance standards, including managing and documenting exception approval processes when applicable
Prepare, review, and distribute time-sensitive notifications, reporting, and communications to agent banks related to new issuances, amendments, renewals, and facility-level changes
Execute and oversee LC updates associated with facility restructures, collateral modifications, credit actions, and other complex servicing events
Interpret and apply bank policies, operational procedures, and regulatory guidance to support risk-mitigated and compliant execution of highly visible operational activities
Collaborate strategically with internal partners, business leaders, peers, and cross-functional stakeholders to resolve complex issues, enhance service delivery, and identify operational improvement opportunities
Proactively identify, escalate, and drive resolution of operational risks, exceptions, and control gaps while supporting audit, compliance, and risk-related inquiries
Support and coordinate collection, reconciliation, and remediation activities related to past-due LC fees and outstanding operational items
Serve as a trusted resource to relationship teams and customers by advising on onboarding requirements, LC processes, and credit facility administration
Demonstrate advanced knowledge of credit operations, regulatory reporting, and data governance practices while exercising sound judgment and accountability in complex decision-making environments
Act as a primary point of contact for customer and stakeholder escalations, facilitating discussions, resolving service-related challenges, and ensuring timely communication and follow-through
Provide leadership, guidance, and informal mentorship to junior team members while promoting operational excellence, knowledge-sharing, and continuous process improvement initiatives