Senior Commercial Loan Servicing Specialist

Wells Fargo Bank • Charlotte, NC

1d

About The Position

About this role: Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist in Agency Services as a part of the Commercial Banking Operations Division. In this role, you will: Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements Coordinate all aspects of resolving open customer service issues; interact with internal and external customers Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications Serve as an escalation point in the resolution of client issues Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes Identify activities of the team to ensure conformity with established procedures Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

Requirements

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

• Exposure to Commercial Loan Credit Agreements
• Loan IQ (LIQ) or equivalent Experience
• Exposure to and/or experience in Syndication/Participation, trades, and foreign loan originations
• Knowledge of loan documentation; construction loan budget monitoring experience; and title work experience.
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Excellent verbal, written, and interpersonal communication skills
• Ability to effectively resolve problems and conflicts at the immediate and root-cause levels
• Ability to work effectively, as well as independently, in a team environment
• Ability to work in a fast-paced deadline driven environment
• Sound critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
• Good business communications skills and be recognized as someone who delivers extraordinary and superior customer service

Responsibilities

• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
• Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
• Identify activities of the team to ensure conformity with established procedures
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees