Commercial Loan Servicing Specialist

Wells Fargo•Charlotte, NC

1d•Hybrid

About The Position

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. About this role: Wells Fargo is seeking a Commercial Loan Servicing Specialist to join the Commercial Real Estate & Syndicated Lending Operations Servicing team. Learn more about our career areas and lines of business at wellsfargojobs.com. In this role, you will: Provide servicing activities for low to moderately complex commercial products Coordinate all aspects of resolving open customer service issues and interact with internal and external customers Provide customer service, loan and regulatory diligence and ensure compliance with all bank policies, procedures, and regulatory requirements Evaluate and upload data into the systems of record Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs Review and negotiate basic loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications Serve as an escalation point in the resolution of client issues Provide guidance and training to peers Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements

Requirements

2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Proficient in Loan IQ
Syndicated Lending Experience
Experience working with Participation, trades, and foreign loan originations
Knowledge of loan documentation; construction loan budget monitoring experience; and title work experience.
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Excellent verbal, written, and interpersonal communication skills
Ability to effectively resolve problems and conflicts at the immediate and root-cause levels
Ability to work effectively, as well as independently, in a team environment
Ability to work in a fast-paced deadline driven environment
Sound critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
Good business communications skills and be recognized as someone who delivers extraordinary and superior customer service

Responsibilities

Provide servicing activities for low to moderately complex commercial products
Coordinate all aspects of resolving open customer service issues and interact with internal and external customers
Provide customer service, loan and regulatory diligence and ensure compliance with all bank policies, procedures, and regulatory requirements
Evaluate and upload data into the systems of record
Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
Review and negotiate basic loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
Serve as an escalation point in the resolution of client issues
Provide guidance and training to peers
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements