Senior Commercial Lines Client Service Associate

Gallagher • Reno, NV

1d • Onsite

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

At Gallagher, we’re looking for a Property and Casualty licensed Senior Client Service Associate to join our team in Reno, NV. In this role, you’ll help clients solve challenges and deliver tailored insurance solutions. You’ll work closely with colleagues to ensure every client interaction is meaningful and impactful. This is your chance to be part of a team that values collaboration, growth, and service excellence.

How you'll make an impact
You’ll play a key role in supporting our clients and ensuring their needs are met. From helping with renewals to processing certificates of insurance, you’ll handle important tasks that keep our operations running smoothly. You’ll also collaborate with team members to improve workflows, nurture client relationships, and maintain accurate data. Your work will directly contribute to delivering high-quality results and meeting compliance standards.

Requirements

• A high school diploma or GED.
• Minimum of 1+ years relevant work experience.
• Active Nevada Property and Casualty license OR willingness to obtain the license within 60 days, with our support.
• Proficiency in Microsoft Office
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.

Nice To Haves

• An Associate's degree, professional certification, or equivalent training.
• Experience in managing client relationships.

Responsibilities

• Welcome onsite-visitors, determines nature of business, and announces visitors to appropriate personnel. Maintains lobby appearance.
• Answers incoming phone calls, determines purpose of callers, and forwards call to appropriate personnel. Answers questions about the organization and provides callers with address, directions, and other information.
• Sorts and routes incoming mail, either paper or electronic, to the appropriate personnel. Processes outgoing mail including UPS/FedEx packages.
• Orders, receives, and maintains office supplies including business cards and specialty printed materials.
• Performs clerical duties such as photocopying, filing and maintaining data.
• Contribute to the renewal process by delivering timely and high-quality solutions to support client retention and satisfaction
• Process certificates of insurance and ensure all client and policy data is up-to-date in Gallagher’s systems.
• Conduct regular audits to ensure compliance with regulations and service standards.
• Use Gallagher’s technology to enhance productivity and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time.
• Other duties as assigned.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED