Senior Collector

Clifford Chance•Washington, DC

1d•$88,000 - $100,000•Hybrid

About The Position

Clifford Chance US LLP is seeking a full-time Senior Collector to join the Finance team. This role will have critical responsibilities related to the collection of the Firm’s Accounts Receivable portfolio. The scope of the role requires strong skills in customer service, decision making, relationship building, and communication. This individual will have a high degree of face-to-face interaction with lawyers and other business professionals and will be expected to work in an advisory capacity. This role will be located in either our Washington DC or Houston, TX office and will report to the Collections Manager.

Requirements

3+ years of related Collections experience in a law firm environment required.
Proven track record of providing superior client service while building a strong rapport at all levels of an organization with both internal and external clients.
Ability to work under pressure and demonstrate flexibility with competing demands of internal and external clients.
Must be a strategic, analytical thinker with strong critical thinking and problem-solving skills.
Excellent time management, organizational and interpersonal skills.
Strong written and verbal communication skills.
Must be detailed oriented with the ability to readily identify issues that could impede processes while taking the initiative to provide solutions.
Must have strong experience with Excel to analyze and organize data efficiently.
Strong computer skills and proficiency in MS Office, Adobe Acrobat with the strong ability to quickly learn and adapt to new technologies and applications.
Ability to work independently in a fast-paced, team environment with minimal supervision.
Must comply with the Firm's Agile Working Policy, which requires employees to work from the office at least three days per week.
Must be independently authorized to work in the United States.

Nice To Haves

Bachelor's degree in business, Accounting or Finance preferred.

Responsibilities

Analyze and resolve monthly account reconciliation reports for assigned partners and actively follow up on all outstanding invoices per Firm policy.
Run monthly accounts receivable reports in GPMS and document all collection efforts using the Firm's Collection software i.e., Access, FIS Global-which will be replaced by Fulcrom Finance going forward.
Proactively engage with billing attorneys monthly to discuss their accounts receivable reports, determine the best course of action for collection follow-up and update assigned Partners and Supervisor on all collection activity.
Identify and oversee the collection of client account balances that may be “at risk.” Work with Partners, Clients, Management, Collections Manager, and other team members to ensure those receivables are resolved and/or escalated in a timely manner.
Correspond with clients daily by email or phone regarding payment, providing copies of invoices, spreadsheets, and account information as needed.
Routinely communicate with Management, Collections Manager, Billing Coordinators, and attorneys to understand issues that may result in delays in payment or poor realization of Firm receivables.
Document collection efforts and any e-billing payment notifications received and keep a record of client contact information using the Firm's Collection software.
Work with Accounts Receivable department to resolve unapplied cash, making daily collection calls to clients, to get the proper allocation instructions.
Assist with cash receipts reconciliation for unidentified payments and pulling back-up files.
Prepare, update and format spreadsheets for clients and generate various reports.
Document the status of invoices scheduled to roll into auto-provision each month on a weekly basis for distribution to upper management.
Prepare and execute write-off forms according to authorization guidelines.
Track, log and maintain e-billing invoices using various portals to identify any open balances for processing fees, disputes, or adjustments taken by the client.
Prepare and distribute collection letters and statements of account with strong attention to detail.
Facilitate accuracy during calendar and fiscal year-end cash targets/forecasts by communicating with the Collections Manager about issues that will impact collection of inventories before month-end close.
All other assignments and projects assigned by the Collections Manager.