Senior Collections Specialist
About The Position
At American Pest, we celebrate diversity and welcome individuals from all walks of life to join our team. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Behind every successful business is a team that knows how to protect cash flow while maintaining strong customer relationships. As a Senior Collections Specialist at American Pest, you'll do far more than collect on past-due accounts. You'll take ownership of a portfolio of complex commercial and residential accounts, work directly with customers to resolve billing and payment issues, partner with branch and finance leaders to improve collections performance, and help mentor junior team members as they develop their own skills. If you're someone who enjoys solving problems, negotiating win-win solutions, analyzing trends, and making a measurable impact on a company's financial performance, we'd love to meet you.
Requirements
- At least 2 years of experience in a senior-level, high-volume (50+ calls per day) collections position required
- In-depth knowledge of collections strategies, accounts receivable, and related processes required
- Intermediate Excel skills (VLOOKUP, INDEX/MATCH, IF statements, basic PivotTables, etc.)
- Experience with aging and trend collections reports
- Strong analytical, problem-solving, and organizational skills
- The ability to multi-task and thrive in a deadline-driven, fast-paced environment
- The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer-focused
- Strong verbal & written communication, negotiation, and data entry skills
- The ability to quickly learn multiple web-based software programs necessary to the essential job functions and cross-department communications
- The ability to learn and retain intermediate to advanced pest control industry knowledge through company-provided online, field, and classroom training
- The ability to be a positive, professional, upbeat, team player
- Strong follow-up skills, high attention to detail, and a desire for getting things right
- A desire to work as part of a team and to provide guidance and backup for junior team members
- Concern for helping people and an aptitude for making people feel important and valued
- The ability to read, write, speak, and comprehend English
- Legal eligibility to work in the U.S.
Nice To Haves
- A bachelor's degree in business administration or related field preferred
Responsibilities
- Manage a portfolio of accounts, working directly with customers to resolve delinquent balances through professional communication, payment negotiations, and collaborative problem-solving with an eye on customer retention.
- Partner with branch operations, customer service, and finance to resolve billing and service issues, identify collection trends, and improve overall accounts receivable performance.
- Support junior team members with complex account resolutions, share collections best practices, and help protect the company's cash flow while maintaining strong customer relationships.
Benefits
- Blue Cross Blue Shield medical PPO options
- Delta Dental and Vision
- Prescription drug program
- Flexible Spending Accounts (FSA) for medical and childcare expenses
- Health Savings Plans (HSA) available with qualified plans
- Competitive hourly compensation with overtime above 40 hours
- 401(k) Savings Plans (Traditional & Roth)
- Life insurance and short-term disability 100% company paid (with options to buy up)
- Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options
- Stable, year-round employment with opportunities for growth
- Paid training
- Paid time off and eight paid holidays
- Opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
