Senior Collections Associate

HD Supply • Jacksonville, FL

13d • Onsite

About The Position

Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and reduce accounts receivable delinquency. Performs a wide variety of collection functions for larger or more complex accounts. Ensures compliance with established guidelines, reviews and monitors credit sources, credit files, customer applications and delinquent accounts. Receives payment and posts amount to customer's account. Compiles and maintains basic credit information. Maintains records on credit risks, delinquent accounts and incomplete files. Ensures timely follow-up of open disputes is completed in accordance with service level. Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.

Requirements

• Generally 5-7 years of experience in a related area of responsibility.

Nice To Haves

• Technical certification or associate degree may be required in some areas.

Responsibilities

• Performs a wide variety of collection functions for larger or more complex accounts.
• Ensures compliance with established guidelines, reviews and monitors credit sources, credit files, customer applications and delinquent accounts.
• Receives payment and posts amount to customer's account.
• Compiles and maintains basic credit information.
• Maintains records on credit risks, delinquent accounts and incomplete files.
• Ensures timely follow-up of open disputes is completed in accordance with service level.
• Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.

Benefits

• We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate.
• We value the diversity of our people.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
• HD Supply has more than 80 years of experience supporting our customers with leadership positions in the maintenance, repair and operations (MRO).
• With 44 distribution centers spread across 25 states and two Canadian provinces, HD Supply provides an expansive offering of approximately 200,000 SKUs featuring high-quality, name-brand and proprietary products – all at competitive prices.
• Combine this with our industry-leading, value-add services – including localized jobsite delivery, will-call and direct-ship options, diversified logistics and innovative solutions – and you can see why our more than 300,000 customers continue to trust HD Supply as their first choice supplier for getting the job done.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree