Senior Collections Associate

HD Supply • Jacksonville, FL

3d • Onsite

About The Position

Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and reduce accounts receivable delinquency. Performs a wide variety of collection functions for larger or more complex accounts. Ensures compliance with established guidelines, reviews and monitors credit sources, credit files, customer applications and delinquent accounts. Receives payment and posts amount to customer's account. Compiles and maintains basic credit information. Maintains records on credit risks, delinquent accounts and incomplete files. Ensures timely follow-up of open disputes is completed in accordance with service level. Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms. May modify processes to resolve situations. Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct customers of the process. Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees' professional development but does not have hiring/firing authority.

Requirements

• 5-7 years of experience in a related area of responsibility.

Nice To Haves

• Technical certification or associate degree may be required in some areas.

Responsibilities

• Contacting customers for the purpose of collecting outstanding accounts receivables on orders.
• Resolving customer billing problems and reducing accounts receivable delinquency.
• Performing a wide variety of collection functions for larger or more complex accounts.
• Ensuring compliance with established guidelines, reviewing and monitoring credit sources, credit files, customer applications and delinquent accounts.
• Receiving payment and posting amount to customer's account.
• Compiling and maintaining basic credit information.
• Maintaining records on credit risks, delinquent accounts and incomplete files.
• Ensuring timely follow-up of open disputes is completed in accordance with service level.
• Resolving internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.
• Modifying processes to resolve situations.
• Providing general guidance/direction, training, and technical assistance to junior level support personnel.

Benefits

• Equity, respect, and advocacy for every associate.
• Consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree