Senior Cloud Site Reliability Engineer

Solace Corporation • Ottawa, ON

66d • $120,000 - $150,000 • Hybrid

About The Position

This position is for a Senior Cloud Site Reliability Engineer. You will be responsible for the daily operations of Solace Cloud, our market-leading SaaS offering, across leading cloud providers and platforms such as Amazon Web Services, Microsoft Azure, Google Cloud Platform, Kubernetes, etc.

Requirements

• Proven expertise with public cloud providers (AWS, Azure, GCP) services & features
• Proven expertise with cloud Kubernetes infrastructure platforms such as AWS Elastic Kubernetes Service, Azure Kubernetes Service, Google Kubernetes Service
• Hands-on experience with Monitoring tools like Datadog, Kibana, Prometheus etc.
• Hands-on experience with Infrastructure Automation using Terraform, Cloud Formation
• Hands-on expertise in debugging production alerts
• Expert-level understanding of Linux Operating Systems
• Programmer in languages such as Groovy, Python, and Go
• Certified Kubernetes Administrator
• Certified Cloud Administrator (AWS, Azure, or GCP)

Nice To Haves

• Highly technical, excited by technology, and eager to stay up to date in a rapidly evolving environment.
• Expert-level knowledge in Cloud Networking Solutions
• Knowledgeable in demonstrating the ability to debug at a system level and resolve incidents in complex cloud-based environments
• Expert in Site reliability engineering and Incident response
• A strong communicator who can articulate complex technical issues clearly and concisely & get on the phone with customers.
• Experienced in SaaS operations and customer-facing technical support

Responsibilities

• Ensuring that the Solace Cloud Services are healthy and reliable, and that SLAs are being met
• Design and implement our infrastructure tooling, observability, and automation
• Contribute to making the production operations more efficient, less error-prone, etc.
• Expert-level knowledge in handling production Incidents in production-grade multi-cloud environments according to industry-standard Incident management process
• Process handling service requests and provisioning by the customers.
• Proven ability to manage customer escalations and drive resolution in mission-critical, high-impact production environments
• Work directly with customers to identify, troubleshoot, and resolve operational issues.
• Expert debugging knowledge in Linux and Kubernetes to detect operational issues.
• Be on-call rotation and provide 24x7 off-hours support

Benefits

• Work with brilliance – Our team is packed with some of the sharpest minds in the industry.
• Balance matters – We believe work should fit into your life, not the other way around.
• Hybrid-first – Flexibility is built into how we work, so everyone feels included and empowered.
• Values-driven – We live and breathe our core values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience.
• Growth mindset – Our training programs are designed to help you level up, fast.
• Customer Obsessed – We’re proud of our world-class customer lineup (we’re not shy about it).
• Keep it fun – We’re social, we keep things simple, and we know how to have a good time.
• Creative culture – We’ve got a great sense of humour and we make cool videos on topics like MITT and this (check them out!).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed