Senior Cloud Services Project Manager

Open Text Inc.

10d

About The Position

As a Project Manager for OpenText’s LegalTech team, you will lead client engagements from kickoff to billing, ensuring seamless execution and strategic outcomes. In this high-impact role, you will work with law firms, corporate legal departments, and review partners to bring clarity, precision, and excellence to every phase of the eDiscovery lifecycle. This is a dynamic opportunity for someone who thrives in a fast-paced, deadline-driven environment, values client relationships, and enjoys collaborating across teams to make a real difference in the legal tech space.

Requirements

• Highly organized and detail oriented with the ability to balance multiple complex projects without losing track of deliverables, deadlines, or dependencies.
• Intellectually curious and thrive on solving complex problems with precision and creativity.
• Communicate clearly, whether guiding a client, coaching a team member, or breaking down technical concepts.
• Build trust quickly and foster strong relationships across departments and with clients.
• Stay cool under pressure and adapt quickly in fast-paced, evolving environments.
• Take initiative, follow through, and always aim to deliver exceptional results.
• Five or more years in eDiscovery, litigation support, or legal consulting roles, with a strong understanding of the litigation lifecycle, the EDRM, and TAR/CAL workflows.
• Bachelor’s degree from an accredited university.
• Proven experience managing complex projects and delivering client-facing services in deadline-driven environments.
• Strong written and verbal communication skills; able to explain technical concepts clearly to legal and non-technical audiences.
• Familiarity with the evolving role of artificial intelligence in eDiscovery.
• Ability to work cross-functionally and collaborate effectively with internal teams, external partners, and clients.

Nice To Haves

• JD, MBA, or advanced degree a plus.
• Experience with OpenText eDiscovery (formerly Axcelerate) is a strong plus.

Responsibilities

• Lead strategic client engagements: act as the primary consultant for assigned matters, guiding projects from initial proposal through final invoicing while delivering outstanding service and value.
• Deliver client-centric solutions: consult with clients to understand goals, propose effective workflows, and proactively manage challenges. Build trust through responsiveness, insight, and consistency.
• Collaborate across teams: partner with internal departments, corporate legal teams, and law firms to align efforts, ensure quality, and meet case-specific objectives.
• Manage end-to-end discovery tasks: oversee technical workflows including data processing, user and case setup, and production execution to support client deadlines and goals.
• Contribute to team success: support unassigned or escalated projects when needed. Maintain thorough documentation of project activity, custom workflows, and client communications.
• Drive innovation and efficiency: identify opportunities for process improvements and implement technical or procedural solutions that enhance service quality and delivery speed.
• Maintain financial accountability: track and bill consulting time accurately. Ensure fee structures and estimates are clear at the outset and aligned throughout an engagement.

Benefits

• Thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing.
• Compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
• Comprehensive benefits noted above, the role may be eligible for bonus or commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior