Subject matter expert with installation, configuration, and maintenance of the organization's computer systems and associated peripheral equipment. Maintain operating efficiency and stability, ensure the security and integrity of all systems and data, and respond to outages and other issues. Perform application administration activities such as creating, modifying, and deleting users, optimizing remote access, and security access applications. Coordinate with department leadership to plan, design, and schedule the release of all software, hardware, and operating system updates. Develop and maintain process and technical documentation, create back-up procedures, test plans, and reports. Prioritize and respond to requests for service and may provide escalation support to helpdesk staff. Works under limited supervision and provides expertise of an advanced technical nature. Conducts highly complex work critical to the organization.
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Job Type
Full-time
Career Level
Senior
Education Level
Associate degree