SENIOR CLINICAL TRAINER

TVG-Medulla, LLC • Oak Brook, IL

4d • $65,000 - $70,000 • Hybrid

About The Position

TVG-Medulla, LLC is seeking a Senior Clinical Trainer to facilitate training and retraining for new hires and current team members in clinical roles. This role involves delivering training through multiple formats including on-site, off-site, and virtual platforms. The Senior Clinical Trainer will analyze the Learning and Development program, identify diverse learning styles, and execute all administrative training duties. This position also acts as a liaison between departments, managers, and trainees, and is responsible for creating, updating, and modifying training materials. The role requires maintaining current professional knowledge and expertise in company policies, procedures, products, and services, and coordinating with subject matter experts.

Requirements

• Bachelor's degree in education or related field; or certificate/certification in adult learning.
• Two or more years of adult training experience, preferably in healthcare.
• Ability to write technical material, learning objectives, assessments, and formal processes and procedures.
• Proficiency in MS Office and learning management systems.
• Demonstrated knowledge of in-class and distance learning best practices and mitigation strategies.
• Availability to travel domestically for onboarding, continuing education, and trainer coverage as needed.
• Excellent verbal and written communication skills with strong coaching and motivational abilities.
• Advanced presentation and public speaking skills.
• Ability to multitask, prioritize, and meet deadlines in a dynamic environment.
• Strong interpersonal and collaborative skills across functional groups.
• Detail-oriented, organized, and learner-focused with excellent problem-solving abilities.
• High social perceptiveness and ability to respond professionally to challenging scenarios.
• Entrepreneurial spirit with ownership mentality and ability to work independently and as part of a team.

Nice To Haves

• Knowledge of ADDIE instructional design and adult learning principles.
• Previous supervisory, management, and/or customer service experience.

Responsibilities

• Facilitate training and retraining for new hires and current team members in clinical roles (CT, CM, DC, Sr. CT, Retention CT, etc.), covering operations, skill refinement, customer relations, goal setting, strategizing, sales, chiropractic knowledge, branding, technology, management, and Chiro One's vision and mission.
• Deliver training through multiple formats including on-site sessions (Oak Brook, IL and Greater Chicago area), off-site locations in emerging markets (Southern Illinois, Indiana, Missouri, Wisconsin, Kansas, PNW), and virtual platforms (Teams, Zoom, Smartsheets, Sharepoint).
• Analyze the Learning and Development program with Clinical Operations and Clinical Training Departments to identify current and future needs, measure training effectiveness, and develop programs aligned with Chiro One's strategic plan.
• Identify diverse cultural and learning styles among team members and create blended learning environments using varied facilitation techniques; provide active listening, constructive feedback, and coaching to motivate and inspire trainees.
• Execute all administrative training duties including pre-training preparation, schedule administration, exam proctoring, trainee communications, system access coordination, and post-training assessments.
• Act as liaison between departments, managers, and trainees to ensure effective communication and program execution.
• Create, update, and modify training materials based on best practices, policy changes, system updates, and performance improvement opportunities.
• Maintain current professional knowledge and expertise in Chiro One policies, procedures, products, and services through conferences, professional publications, and relevant trainings; professionally promote the Chiro One brand.
• Coordinate and build collaborative relationships with subject matter experts to develop and maintain knowledge of systems, processes, and procedures.

Benefits

• Compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior