Senior Clinical Support Specialist
About The Position
Haemonetics provides a suite of innovative medical technology solutions that improve the quality, effectiveness and efficiency of care. We challenge ourselves to think big and make new possibilities a reality, so that our customers can make it matter for patients, every single day. We strive to give you an inclusive workplace that promotes and values diversity. Companies that are diverse in gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, or citizenship are proven to be better companies. More importantly, creating an environment where everyone, from any background, can do their best work is the right thing to do. Come join a highly collaborative Product Support team that plays a critical role in helping healthcare professionals deliver safe, reliable care every day. Our team is the frontline connection between innovative medical technology and the customers who depend on it. We work closely with Field Service, R&D, and Quality to quickly resolve issues, share insights, and continuously improve how our products perform in the field. You’ll be part of a supportive, learning-focused environment where building product expertise, developing technical skills, and growing your career are strongly encouraged. If you enjoy solving problems, working directly with customers, and being part of a mission-driven organization where your work truly matters, this is your team.
Requirements
- Advanced knowledge of cath lab workflows and interventional cardiology procedures.
- Strong understanding of pressure guidewire technology, hemodynamic monitoring, and related clinical applications.
- Ability to communicate effectively with physicians, nurses, technologists, and hospital leadership.
- Demonstrated clinical problem-solving skills in a fast-paced procedural environment.
- Ability to translate complex technical concepts into practical clinical guidance.
- Strong presentation and training skills.
- Excellent written and verbal communication skills.
- Bachelor's degree in Nursing, Cardiovascular Technology, Biomedical Engineering, or a related healthcare field, or equivalent clinical experience.
- 5+ years of experience in an interventional cardiology/cath lab environment.
- Current or previous experience as one or more of the following is strongly preferred: Registered Nurse (RN), Registered Cardiovascular Invasive Specialist (RCIS), Cath Lab Technologist, Cardiovascular Technologist.
- Experience supporting interventional cardiology devices or medical technologies.
- Demonstrated experience interacting directly with physicians during interventional procedures.
Nice To Haves
- Experience with pressure guidewire technology, FFR/iFR physiology systems, or other interventional cardiovascular devices.
- Previous experience providing clinical education or product support for medical device manufacturers.
- Experience supporting commercialization or new product launches.
- Knowledge of FDA Quality System Regulations and complaint handling processes.
- Experience developing clinical education programs or technical documentation.
- Bilingual (English/French or English/Spanish) preferred.
Responsibilities
- Serve as the primary Product Support subject matter expert for the Opsens product portfolio.
- Provide advanced clinical and technical support to physicians, cath lab personnel, field-based employees, distributors, and internal stakeholders.
- Troubleshoot complex product, procedural, and clinical issues involving pressure guidewire technology and associated SGT systems.
- Support product commercialization activities, including new product launches, evaluations, installations, and customer implementations.
- Partner closely with R&D, Marketing, Clinical Affairs, and Quality to communicate customer feedback, identify product improvements, and support continuous product development.
- Develop and deliver clinical and technical training for customers, Product Support Engineers, Field Service Engineers, and commercial teams.
- Support field escalations and provide remote guidance during complex customer cases when appropriate.
- Participate in product investigations, complaint reviews, and root cause analysis activities.
- Create and maintain technical documentation, troubleshooting guides, knowledge articles, and training materials.
- Participate in cross-functional projects supporting product enhancements, process improvements, and commercialization initiatives.
- Document customer interactions and technical findings within Salesforce and other required business systems.
- Participate in scheduled hotline coverage and after-hours support as required.
- Ability to travel up to 40% for training, product launches, and internal meetings.
Benefits
- 401(k) with up to a 6% employer match and no vesting period
- Employee stock purchase plan
- Flexible time off for salaried employees
- Accrual of three to five weeks’ vacation annually (based on tenure) for hourly employees
- Accrual of up to 64 hours (annually) of paid sick time for hourly employees
- Paid and/or floating holidays
- Parental leave
- Short- and long-term disability insurance
- Tuition reimbursement
- Health and welfare benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
