Senior Clinical Specialist, Pelvic Health - Toledo, OH
About The Position
At Medtronic, the Senior Clinical Specialist supports the Pelvic Health groups in the areas of surgical coverage, follow-up, support, troubleshooting, customer service and education within a territory. In certain instances, this role may be engaged in basic market development activities depending upon the needs of the assigned territory. This is a field-based role. Responsibilities may include the following and other duties may be assigned. Represents Medtronic Neuromodulation during surgeries and implants by providing all necessary equipment and products required for the implant, demonstrates expertise in all aspects of implant, follow-up support and troubleshooting techniques (such as proper device selection, appropriate programming, correct implantation and testing of all device systems). Maintains current knowledge about assigned products and services as well as competitive products. For new and existing accounts, this position is able to proactively identify needs and teach a broader level of caregivers and account employees. Educates and trains physicians, hospital personnel and office staff on technical matters relating to our products and therapies. This is achieved by coordinating: one on one sessions, in service education programs, seminars and/or outside symposiums. Assists district manager and in-house training department in education/training of new employees in the district (therapy consultants, clinical specialists, field clinical engineers, etc.). Provides sales support during or following cases such as completing the necessary documentation (for example: implant registration, temporary id cards, packing list) and is able to execute invoices in a variety of different situations. This position is able to place an order with customer service for pending purchase orders and product replacement. Maintains open and effective communication with all district personnel, customers and other Medtronic employees. Contributes to the completion of milestones associated with specific projects at the regional and/or national level. Has an understanding of all quality policy/system items that are applicable. Follows all work/quality procedures to ensure quality system compliance and high-quality work. Performs other related activities, as assigned. We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader —that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.
Requirements
- High School Diploma or GED AND a minimum of 8 years of patient care/clinical experience; or Associate’s Degree AND a minimum of 6 years of patient care/clinical experience; or Bachelor’s Degree AND a minimum of 4 years of patient care/clinical experience.
- Must have a valid driver's license and active vehicle insurance policy.
- Possess unrestricted U.S. work authorization at the time of hire and for the duration of employment (for roles below Principal level).
Nice To Haves
- Bachelor’s or Master’s Degree
- Clinical skill and knowledge (ex. ability to conduct a simple trial, implant and/or refill a pump)
- Clinical experience with implantable Neuromodulation products and stim experience
- Experience in servicing medical personnel on product use
- Experience working with a medical device or pharmaceutical company and clinical experience in a specialty area: urology, surgical, RN, neurology, neurosurgery, orthopedic, operating room, or home health care
- Ability to communicate effectively with sales and health care professionals
- Ability to coach others on use of products and clinical applications
- Excellent organizational skills
- Ability to prioritize under pressure
- Ability to manage multiple tasks simultaneously
- Preference will be given to local qualified candidates and candidates with Medtronic experience
Responsibilities
- Represents Medtronic Neuromodulation during surgeries and implants by providing all necessary equipment and products required for the implant, demonstrates expertise in all aspects of implant, follow-up support and troubleshooting techniques (such as proper device selection, appropriate programming, correct implantation and testing of all device systems).
- Maintains current knowledge about assigned products and services as well as competitive products.
- Proactively identify needs and teach a broader level of caregivers and account employees for new and existing accounts.
- Educates and trains physicians, hospital personnel and office staff on technical matters relating to our products and therapies by coordinating one on one sessions, in service education programs, seminars and/or outside symposiums.
- Assists district manager and in-house training department in education/training of new employees in the district (therapy consultants, clinical specialists, field clinical engineers, etc.).
- Provides sales support during or following cases such as completing the necessary documentation (for example: implant registration, temporary id cards, packing list) and is able to execute invoices in a variety of different situations.
- Places an order with customer service for pending purchase orders and product replacement.
- Maintains open and effective communication with all district personnel, customers and other Medtronic employees.
- Contributes to the completion of milestones associated with specific projects at the regional and/or national level.
- Has an understanding of all quality policy/system items that are applicable.
- Follows all work/quality procedures to ensure quality system compliance and high-quality work.
- Performs other related activities, as assigned.
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
5,001-10,000 employees
