Senior Clinical Secretary - Ophthalmology, Hybrid

Dartmouth-Hitchcock Health•Lebanon, NH

2d•Hybrid

About The Position

This role performs a variety of independent administrative support duties in addition to a wide range of customer service-related tasks. The position involves scheduling patients, managing multiple calendars, and scheduling surgical/infusion procedures. The Senior Clinical Secretary will design, analyze, and coordinate master and other schedules. This role may also direct special projects and/or the work of other employees, work study students, floats, temporary help, and volunteers.

Requirements

High School diploma with 3 years of administrative support experience or the equivalent required.
Proven experience working with the public required.
Knowledge of medical terminology may be required.
Proficiency in PC word processing, spreadsheets, and Excel, Power Point, MC Publisher software's.
Excellent communication and interpersonal skills required.

Nice To Haves

Previous experience working in a medical setting preferred.

Responsibilities

Answers telephone, screens and directs calls, gives directions, and takes messages.
Schedules patients, manages calendars, schedules surgical procedures, ancillaries, rotaries, and coordinates deposition scheduling.
Designs, analyzes, and coordinates master and other schedules.
Maintains, tracks, and sends charts. May provide scribing and other administrative support to clinical staff.
Types patient letters. Composes and edits correspondence.
Performs file/record management functions, prepares/constructs charts/departmental patient records, and obtains new medical record numbers.
Completes and processes a variety of reports, forms, reimbursements, etc. Obtains authorizations and pre-certifications.
Conducts on the job training for new staff members and gives input into performance appraisals. Directs the work of other employees, work study students, floats, temps, volunteers and others.
Creates agendas and takes minutes for meetings.
Coordinates conferences/meetings and make travel arrangements.
Performs record keeping procedures. Addresses billing concerns, and solves patient billing issues. Provides input into budget preparation.
Performs other duties as required or assigned.