Senior Clinical Operations Analyst

IntellaTriage • Brentwood, TN

1d • Onsite

About The Position

IntellaTriage’s mission is to improve the lives of nurses and patients by providing high-quality nurse triage services. The Senior Clinical Operations Analyst will serve as a strategic analytics partner, transforming clinical and operational data into clear conclusions and actionable recommendations to ensure safe, consistent, and efficient nurse triage. This role partners closely with Clinical Operations, Quality, Workforce Management, Customer Success, and Technology to frame business questions, evaluate performance, investigate variation, and provide evidence-based guidance during the company's rapid growth. The ideal candidate is hands-on, curious, methodical, and comfortable with detailed data analysis and advising leaders on business implications. They go beyond producing reports by asking thoughtful questions, testing assumptions, considering clinical context, and synthesizing findings into defensible conclusions and practical recommendations. Proficiency in Microsoft Excel and fundamental analytics/statistical methods is essential. This is an individual contributor role based in Brentwood, TN.

Requirements

• Bachelor's degree in business, analytics, statistics, healthcare administration, public health, or a related field.
• 3 or more years of experience in healthcare analytics, clinical operations, quality improvement, business intelligence, or a closely related analytical role.
• Advanced proficiency in Microsoft Excel, including PivotTables, lookup functions, data validation, charts, structured data cleaning, and complex workbooks.
• Strong foundation in analytical methods, including descriptive analysis, trend and variance analysis, segmentation, root-cause analysis, and performance measurement.
• Working knowledge of statistical methods, including distributions, sampling, confidence intervals, hypothesis testing, correlation, regression, and statistical process control.
• Demonstrated ability to frame ambiguous clinical and operational questions, evaluate evidence, draw well-supported conclusions, and translate findings into actionable business recommendations.
• Experience developing dashboards, scorecards, key performance indicators, recurring reports, and executive-ready summaries.
• Understanding of clinical quality concepts, audit methods, patient-safety considerations, documentation quality, and continuous improvement practices.
• Ability to work with large or complex data sets, identify inconsistencies, reconcile differences across sources, and maintain a high standard of data integrity.
• Exceptional attention to detail, organization, critical thinking, business judgment, and problem-solving skills.
• Excellent written and verbal communication skills, including the ability to explain analytical methods, conclusions, implications, and recommendations to non-technical leaders.
• Demonstrated ability to manage multiple priorities, meet recurring deadlines, and follow through in a fast-moving environment.
• Ability to build credibility and work effectively across clinical, operational, technology, finance, and customer-facing teams while handling sensitive information appropriately.

Nice To Haves

• Master's degree.
• Power Query experience.
• Experience with SQL, Power BI, Tableau, or another business intelligence tool.
• Experience in nurse triage, hospice, home health, palliative care, contact-center operations, technology-enabled healthcare services, or a high-growth company.
• An active clinical license.

Responsibilities

• Develop and maintain recurring clinical quality and operational reports, dashboards, scorecards, and key performance indicators.
• Define, document, and standardize metric definitions, reporting logic, data sources, and calculation methods.
• Analyze call volume, response times, service levels, staffing, productivity, documentation quality, escalation patterns, clinical outcomes, and other measures of care delivery to identify trends, trade-offs, risks, and improvement opportunities.
• Frame and test hypotheses using trend, variance, segmentation, correlation, root-cause, and other fundamental analyses.
• Apply appropriate statistical methods, including sampling, confidence intervals, hypothesis testing, regression, and statistical process control.
• Support clinical quality audits by developing sampling approaches, maintaining scorecards, summarizing findings, and identifying patterns.
• Clean, validate, reconcile, and organize data from clinical, telephony, scheduling, workforce, customer, and other operational systems.
• Translate findings into practical recommendations, action plans, and measurable improvement initiatives.
• Evaluate operational and clinical interventions, quantify impact, and determine if changes are producing intended outcomes.
• Build and improve Excel-based models and tools for forecasting, capacity planning, staffing decisions, workflow design, and performance management.
• Proactively identify emerging clinical quality, service, productivity, or data-integrity risks and opportunities.
• Prepare decision-oriented presentations and written summaries for technical and non-technical audiences.
• Maintain disciplined documentation, version control, review processes, and quality checks for analyses and reporting.
• Conduct ad hoc analyses and contribute analytical perspective to new customer implementations, process-improvement work, strategic initiatives, and other projects.

Benefits

• Salary based on experience.
• Accumulate PTO (per year) for part-time and full-time employees.
• Eligible to participate in 401(k) plan for part-time and full-time employees.
• Medical, dental, and/or supplemental insurances for full-time employees.
• Vision insurance for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior