Senior Clinical Manager

Experience Camps•Westport, CT

20h•Remote

About The Position

Experience Camps is a national nonprofit that transforms the lives of grieving children through no-cost summer camps, year-round programs, and a culture-shifting movement to normalize childhood grief. Our vision is a world where every grieving child has the support they need to thrive. The Senior Clinical Manager (SCLM) is responsible for executing all aspects of the organization’s clinical camp programming, with a focus on the day-to-day coordination, support, and guidance of clinical staff and services. This role ensures the consistent quality and effectiveness of clinical experiences across programs by overseeing program development, applying clinical policies and protocols, and supervising clinical personnel. The SCLM also leads the management, coaching, and development of both year-round and seasonal clinical teams. This dynamic role enables mission-driven professionals to bring initiative, passion, social-emotional skills, and clinical expertise to a growing national organization.

Requirements

LPC, LCSW, LCPC, or similar licensure is required.
Must have a Masters or Doctoral degree in social work, counseling, clinical psychology, or family therapy.
Minimum of 5-10 years of clinical experience - preferably with children, adolescents, or families experiencing grief or trauma.
Experience managing clinical staff, interns, or volunteers.
Experience in camp settings and peer-to-peer support models.
Experience designing and implementing grief support programs for youth.
A strong passion and commitment towards our mission.
An excellent relationship builder; quick to connect and build rapport.
A clear communicator who collaborates and works effectively with others while being willing to receive, give, and implement feedback.
Empathetic approach to customer service and team management.
A commitment to diversity and contributing to an inclusive working and learning environment.
Self-motivated, with an orientation towards learning and development.
A creative problem-solver who is generous in extending trust while being willing to adapt and try new ideas, policies, and processes.

Responsibilities

Manage a full-time team of Clinical Managers and an Intake Coordinator that implement the clinical philosophy and processes for weeklong and weekend camps.
Manage the goals, expectations, and communication with seasonal clinical staff, including Clinical Directors, Associate Clinical Directors, and Grief Specialists.
Cultivate relationships with seasonal leadership staff, caregivers, and the HQ team to ensure operational and emotional harmony.
Support the integration, collaboration, and clear communication among the program team.
Oversee the planning and execution of virtual camper events (e.g. Holiday Campfire, Camper Reunions, and Caregiver Q&A’s).
Oversee the annual review of camper and caregiver communications, including enrollment and onboarding emails, the Caregiver Handbook, forms and travel, and year-round content to support the camper experience.
Oversee the planning and organization of monthly virtual staff support circles and blog posts.
Develop and document clinical activities, with input from Clinical Directors and Clinical Managers.
Oversee camper outreach and recruitment to achieve goals for enrollment, retention, and diversity.
In collaboration with the SNCM(s), cultivate partnerships with organizations and agencies for camper referrals and school-year support.
Oversee the camper intake process.
Provide guidance on applicants who should not be invited back or who need additional follow up.
Provide year-round clinical training and supervision for all clinical team members.
Recruit, interview, and hire clinical staff for all programs.
Develop training plans and onboarding of seasonal clinical staff.
Attend, represent, and speak at conferences, retreats, and events.