Senior Clinical Editorial Operations Manager, Micromedex

Merative

3d•$132,763 - $199,144•Remote

About The Position

The Senior Clinical Editorial Operations Manager is responsible for day-to-day clinical content operations across Editorial, with a primary focus on contractor workflow oversight, quality assurance (QA), and sustainable implementation of process improvements and innovation initiatives. This role centralizes operational accountability for clinical contractor deliverables and QA to ensure work remains aligned to established Micromedex editorial standards, governance, and end-to-end publication expectations. The role also includes direct management of clinical operations team members and oversight of clinical surveillance workflows. This role partners closely with other Editorial leaders and the Senior Director of Content Innovation & Optimization to operationalize changes (eg, AI-powered search feedback, information architecture and knowledge-layer improvements) while maintaining consistency across content portfolios.

Requirements

PharmD, BS Nursing, or other related healthcare degree with 5+ years of patient care or operations experience
3+ years of demonstrated people leadership and project management experience, with the ability to manage team members and lead complex, cross-functional initiatives; accountable for prioritization, execution, and delivery across multiple workstreams in a dynamic, operational environment
Working knowledge of clinical decision support systems applied at the point of care
Ability to apply knowledge and experience in critical thinking and problem-solving
Demonstrated ability to build and maintain repeatable processes, documentation, and training to support scalable operations
Strong understanding of editorial governance and the importance of content integrity, including adherence to standards, policies, and style guidance
Experience partnering cross-functionally in matrixed environments
Excellent organizational skills and attention to detail
Strong written and verbal communication skills, including the ability to synthesize operational insights and present status and risks to stakeholders
Strong computer skills; familiarity with MS Office 365 products (Word, Excel, Outlook, Teams, Copilot)
Self-motivated and able to work effectively in a remote working environment

Nice To Haves

Experience managing clinical or editorial operations, including contractor/vendor oversight, workflow execution, and quality assurance
Demonstrated ability to communicate with management and other team members, including clinical and non-clinical colleagues
Working knowledge of generative artificial intelligence (AI) tools, Atlassian collaboration suite (Jira and Confluence), and Salesforce preferred

Responsibilities

Own contractor resource strategy, including capacity planning, allocation, and optimization of resources to meet business needs; oversee contractor schedules, deliverables, and communications; maintain strong partnerships with contractor integrators, consultants, and Merative Contractor Operations, Procurement, and Accounts Payable.
Lead and develop the clinical operations team, including goals setting, establishing performance expectations, coaching, and career development; set priorities and provide oversight aligned with strategic priorities.
In partnership with editors and managers, establish and govern processes to create, maintain, and improve workflows, SOPs, policies, and style guides; keep documentation current and accessible.
Implement and manage QA checkpoints to ensure contractor work aligns with established editorial standards; identify quality trends and drive corrective actions.
Partner with the Senior Director of Content Innovation and Optimization and Editorial Leadership to run intake and triage for innovation requests, optimization opportunities, and AI-search feedback; route work and track outcomes.
Bring forward and translate innovation initiatives into operational plans, including training, documentation, QA, and handoffs; reduce variation and duplication across content modules to enable scaling.
Act as Editorial’s operational liaison with Content Innovation & Optimization, Development, and Product Management, supporting product changes with content impact (eg, vector-based and AI search evolution, product redesign).
Analyze customer feedback to identify insights that improve operations and resolve content issues.
Coordinate Editorial incident response, ensuring timely intake, prioritization, communication, and follow-through.
Oversee and QA publishing processes, calculator update workflows, and mobile-related content operations.
Oversee adherence to off-label processes and conflict-of-interest requirements within Editorial workflows.
Manage SharePoint and Teams libraries for Editorial operational documents, ensuring version control and appropriate access.
Track Editorial KPIs such as throughput, quality, timeliness, and rework; provide regular updates to leadership and the Micromedex Senior Leadership Team.