Senior Clinical Director

ACES•The Woodlands, TX

3d•$114,000 - $119,000•Onsite

About The Position

ACES is a leading provider of Applied Behavior Analysis (ABA) services dedicated to improving the lives of individuals with autism and their families. Through individualized, evidence-based care delivered in homes, centers, schools, and communities, we create meaningful, lasting outcomes. With more than 30+ locations nationwide, ACES continues to expand access to high-quality autism services while making a positive impact in the communities we serve. Learn more at www.acesaba.com. We believe clinical excellence starts with supporting great clinicians. At ACES, our 2XO (2X Outcomes) initiative reflects our commitment to delivering innovative, evidence-based care while investing in our BCBAs through career growth, strong clinical support, and the tools they need to help children and families thrive.

Requirements

Ability to work independently with only general supervision
BCBA certification
Proficiency with MS Office, word processing, spreadsheets, Internet software, E-mail, Database software, project management software
Highly organized
Professional, positive attitude and appearance
Excellent communication skills
At least 1 year experience managing the operations of at least region

Responsibilities

Manage the effective and efficient implementation of services provided by staff members.
Ensure compliance with all policies and procedures.
Oversee quality of services.
Support continuous improvement.
Provide direction and accountability of staff’s performance.
Create and support a positive relationship between ACES staff and clients, and across ACES staff from both clinical and administrative departments.
Monitor the clinical quality of client programs and client outcome achievement.
Assess, monitor and drive the overall performance and health of the clinics/serviceable areas.
Monitor compliance of staff with ACES and funder policies.
Optimize staff performance, and growth metric achievement.
Responsible for the ongoing training, support, and mentorship of the clinical management of their regions in the areas of clinical excellence, individual performance metrics, and costumer service.
Responsible for the development and management of the pipeline of next generation leaders of their regions.
Promote a healthy ACES culture in their office.
Promote growth of their respective regions by engaging in community outreach projects in an effort to acquire referrals in grow the region in terms of client numbers.
Conduct Daily and weekly reviews and problem solving with supervisors of client utilization for collective office and at individual client level.
Champion and lead office wide initiatives to increase and maintain optimal utilization.
Join supervisors monthly during natural supervisory visits in field or clinic to provide general feedback and support on the case and supervisory responsibilities.
Join supervisors monthly during visits in field or clinic to provide feedback and support on the case and supervisory responsibilities.
Collect exceptions and PTO requests, examining monthly summary numbers, regularly review planners and PBI dashboard, assign hours as needed, develop goals and intervention plans as necessary, monitor Associate Clinical Supervisor ratio compliance.
Update SV Capacity sheet, assisting in monitoring credentialing, assigning distribution of caseload by time of day, region, qualifications, facilitating case transfers as needed, communicate SV needs to Recruiting.
Update RBT documentation as necessary, organize RBT "parties" and group study sessions, communicate board issues, assist in organizing competency exams.
Assess and Monitor BT/ RBT needs and implement retention protocols.
Monitor Billing to doc data note audits at 1:1s, billing to doc monthly summary data, develop and execute intervention plans on low performing staff.
Conduct 1:1 meetings with supervisors, organize and conduct monthly group supervisors meeting including CEU facilitation, evaluate and request pay increases for staff, implement disciplinary procedures with staff, conduct interviews for New Hire or promotional applicants.
Assign initial caseloads, conduct initial and ongoing supervisor training needs.
Hold staff accountable to expectations from supporting departments.
Promote positivity, flexibility and trust when changes occur.
Develop a teamwork environment and provide support to all departments at ACES (e.g., Front Office, ZenDesk, Clinical, Recruiting, Training, Client Onboarding, etc).
Establish an effective culture team with guidance from ACES leadership team.
Make immediate decisions if and when appropriate.
Delegate and escalate issues appropriately.
Support and participate in culture initiatives, such as Autism Awareness Month, BI appreciation month, etc.
Engage in outreach projects to support the growth of their region by meeting with physician groups, creating partnerships with schools and service providers (e.g. local SLPs and OTs), and connecting and maintain relationships with local parent groups.
Be primary drivers of in clinic services for their regions where applicable.
This will include capacity determination, clinical program oversight and implementation of initiatives to promote in clinic services.
May be enlisted to help mentor and support ACD and ACDs in training of their general geographical under the guidance of their Regional Director.