Senior Clinical Center Associate

Roswell Park Comprehensive Cancer Center•Roswell, NM

About The Position

The Senior Clinical Center Associate serves as a key resource for scheduling system coordination, staff training, process improvement, and operational efficiency. The role supports clinical teams and helps ensure patients receive timely, high-quality care. It performs highly confidential and complex administrative duties as the department’s systems coordinator, including management of the sensitive compartmented information (SCI) scheduling application. The associate helps develop, build, and implement scheduling templates and serves as the ambulatory liaison with IT for template modifications. The role also trains and develops Clinical Center Associates and other clinical personnel and analyzes and establishes process improvements to optimize billing protocol.

Requirements

One of the following education and experience combinations is required: a Medical Office Assistant associate’s degree and four years of full-time administrative support experience in a clinical setting requiring medical terminology; an associate’s degree and five years of such experience; a high school diploma or equivalent, completion of a Roswell Park-approved Medical Assistant certificate program, and five years of such experience; a high school diploma or equivalent and six years of such experience; or a high school diploma or equivalent, five years of full-time customer service experience, and successful completion of a Clinical Center Associate traineeship at Roswell Park.
Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.

Nice To Haves

Previous experience working in a medical or healthcare setting.
Comfort using medical terminology in daily interactions.
Scheduling experience, preferably in a clinical or ambulatory environment.
Exceptional organizational and multitasking skills.
Excellent customer service and strong communication abilities.
Commitment to providing a positive experience for patients, providers, and staff.
Experience coordinating appointments, managing complex schedules, and working effectively in a fast-paced healthcare environment.

Responsibilities

Perform highly confidential and complex administrative duties as the department’s systems coordinator.
Manage the sensitive compartmented information (SCI) scheduling application.
Assist in developing, building, and implementing scheduling templates.
Serve as the ambulatory liaison with IT for scheduling template modifications.
Provide training and ongoing development for Clinical Center Associates and other clinical personnel.
Analyze and establish process improvements to optimize billing protocol.