Senior Clinical Care Navigator, Substance Use Disorder

Carrum Health•,

1d•Remote

About The Position

The Senior Clinical Care Navigator, Substance Use Disorder (SCCN) serves as the lead architect for complex patient journeys and multi-system coordination needs for Substance Use Disorder patients. The SCCN operates at the intersection of clinical excellence and operational strategy, managing high-acuity cases while refining workflows for care continuity. This role involves collaboration with clinical, operational, and external partners to ensure optimal patient outcomes and shape care delivery strategies across the organization.

Requirements

Demonstrated progression and sustained performance within patient services, care navigation, access operations, or related internal roles.
Proven ability to manage complex workflows, high-impact responsibilities, and advanced patient scenarios.
Consistent track record of reliability, growth, and increasing scope of responsibility.
Familiarity with Google Suite, Microsoft Office, Talkdesk, and other standard applications.
Commitment to providing the highest level of service through empathy, professionalism, and integrity.
Ability to cut through the noise of a fast-paced start-up environment and affect real change.
Appropriate handling of confidential information and adherence to HIPAA requirements.
Strong “patient first” values.
Comfort interacting through a variety of tech platforms and ability to quickly learn new software.
4+ years of clinical experience in Substance Use Disorder and Behavioral Health patient care with an LCSW, LCPC, LSW, or LPC License with at least 3+ years of direct patient care or coordination experience.

Nice To Haves

Substance Use Disorder certification is strongly encouraged.
Spanish Speaking preferred.
Direct patient experience in broader behavioral health including eating disorders, other addictions (gambling, sex, digital), and acute mental health needs.

Responsibilities

Own the end-to-end success of your service line by ensuring patients experience clear, coordinated, and timely care throughout their journey.
Manage our most complex care coordination and navigation scenarios, ensuring patients move seamlessly through every stage of their journey.
Coach, mentor, and support junior team members by reinforcing best practices and explaining the “why” behind workflows and decisions.
Identify operational gaps and opportunities for improvement, contributing insights that enhance the overall patient experience.
Act as a Change Champion, providing stability and leadership as processes, tools, and organizational needs evolve.
Collaborate cross-functionally to support workflow improvements and ensure alignment with patient experience goals.
Serve as a trusted connector between clinical experts within our Centers of Excellence and clinical operations teams, ensuring workflows reflect both clinical intent and real-world execution.