Senior Clinical Administrative Coordinator

UnitedHealth Group•Tampa, FL

9d•$20 - $36•Remote

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. We are looking for a Senior Clinical Administrative Coordinator as an addition to the Practice Extend Team. You will work alongside our Interdisciplinary Clinical Team to improve the health outcomes of the patients and providers we serve. The Senior Clinical Administrative Coordinator is responsible for engaging high-risk patients for Comprehensive Medication Reviews with the Clinical Pharmacist, scheduling PCP appointments for patients on their behalf, assisting with administrative tasks, and communicating with provider offices regarding patient medical history and current needs.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
2+ years of experience working with medical terminology
2+ years of Medical / Healthcare experience in a hospital, pharmacy, or physician's office providing clinical or administrative assistance
1+ years of experience as a Pharmacy Tech (License required)
Computer proficiency, to include strong data entry and utilizing Microsoft Outlook
Computer proficiency with direct messaging applications (Microsoft Teams, Webex, etc.)
Ability to type and navigate a Windows-based environment simultaneously
Ability to work Monday – Friday. Three days a week from 08:00AM – 05:00PM and two days from 10:00AM – 07:00PM EST
Reside within Eastern OR Central Time Zone
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Able to take initiative and work independently
Adaptable, flexible, and able to incorporate frequent process changes into established workflows within a fast-paced, dynamic environment
Strong communication skills with patients, providers, and other healthcare professionals
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Candidates are required to pass a drug test before beginning employment.

Nice To Haves

Pharmacy Tech for Insurance Company or Medical Assistant experience
Managed Care Experience
Bilingual fluency in English and Spanish

Responsibilities

Work with a Clinical Care Team to support patient and provider engagement.
Engage high-risk patients telephonically to schedule appointments with Clinical Care Team.
Utilize multiple technology systems and outreach to provider offices and/or pharmacies as needed to capture pertinent information for patient engagement.
Support patients by scheduling PCP appointments on their behalf.
Prepare patient cases in workflow management platform for Care Team patient engagement.
Facilitate exchange of clinical information between Care Team and provider offices to ensure identified patient concerns and needs are addressed by provider offices.
Communicate with provider offices to problem-solve patient issues and/or facilitate communication between practice staff and Care Team.
Notify Care Team of relevant information gathered during calls to patient that may affect the patient’s disease state or medication regimen.
Develop strong relationships with provider offices participating with Practice Extend program by communicating patient needs.
Build rapport and establish trusted relationships with patients via daily outbound and inbound calls.