Senior Clinical Administrative Coordinator

UnitedHealth Group•Seattle, WA

1d•$20 - $36•Onsite

About The Position

The Senior Clinical Administrative Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, delivers excellent customer service. Supports the team in meeting clinical and service goals. The Senior Clinical Administrative Coordinator will be asked, at times, to complete outbound calls to members for survey purposes.

Requirements

High School Diploma/GED
1+ years of experience with computer proficiency and the ability to work on multiple websites
1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records or healthcare related experience
Ability to work a 40-hour work week with the flexibility to stay until 5:00pm on clinic days

Nice To Haves

Associate’s degree
1+ years of experience working in scheduling medical procedures and obtaining authorizations
1+ years of EPIC experience
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

Patient check-in
Ability to maintain work queues
Coverage error
RX HUB/ Language mismatch
No Show emails
Direct booking reports
Non-contracted work queue
Incoming message work queue
Cost estimate work queue
MyChart coverage updates
Referral Work Queues for all specialty departments
In-basket management
Reschedule report within 48 hours
Recalls letters for appointments
No show letters for specialty offices
Processing fee tickets
Wait list report
Ability to prepare forms to be handed out to patients at check in
Ability to handle patient pick up items such as forms letters, etc.
Answering incoming and outgoing telephone calls promptly and courteously
Scheduling office visits in an organized and efficient manner
Collect payments for cosmetics visits
Product sales
Ability to mail and send faxes
Medical/stationary supply ordering tracker
Comfortable working in high pace environment
Daily print off clinical schedules for downtime procedures
Site FIT tester
Emergency contact list updated / Firedrill clipboard
Tickets for IT- facility enbio-maintain ticker tracker
PHS and facility checklist (monthly)
Point person for late arrivals if unable to see patient
Keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPPA and OSHA requirements
Performs other duties as assigned

Benefits

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution