Senior Clinical Admin Coordinator
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Let's face it, no industry is moving faster than health care. And no organization is better positioned to move health care forward than UnitedHealth Group. We're out to use data, technology and people in ways that help drive change and make the health care system work better for everyone. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive. Take this opportunity to work with a Fortune 6 industry leader.
Requirements
- High School Diploma/GED
- 2+ years of experience in a customer service environment, analyzing and solving complex customer problems
- 1+ years of customer service experience in the healthcare industry
- 1+ years of experience interacting with providers on a regular basis in a provider relations and/or customer service role
Nice To Haves
- Basic Microsoft Office Proficiency
- Knowledge of Medical Terminology
- Experience working with health insurance
- Experience in a hospital, physician's office or medical clinic setting
- Clerical or administrative support background or experience working in a call center environment
- Experience working with Medicare and/or Medicaid Services
- Project management experience in the healthcare industry
- Experience leading enterprise-scale, cross-functional initiatives involving customer insights, business strategy, and organization transformation
- 1+ years of experience supporting executive-level staff members
- Strong organizational, problem-solving, and networking skills
Responsibilities
- Act as a Subject Matter Expert for other team members
- Manage the intake of members or the admission/discharge information post notification
- Work with hospitals, clinics, facilities and the clinical team to manage requests for services
- Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles
- Resolve inquiries from members and/or providers
- Coordinate moves with facilities (painters, repairs, etc.)
- Manage device inventory
- Collaborate with marketing team and other departments
- Assist with reporting
Benefits
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
