Senior Clinic Manager

Seattle Humane•Bellevue, WA

13d•Onsite

About The Position

Reporting to the Veterinary & Community Programs Director, the Senior Clinic Manager is responsible for overseeing a clinic team that serves over 12,000 animals annually through shelter and community services. They are a key organizational leader, responsible for thought leadership and collaboration with the Veterinary team leadership and ensuring entire Vet Services team execute protocols, procedures, patient care, and support for pet owners appropriately. The Senior Clinic Manager should be equally skilled in technical abilities and managing a large and dynamic team. The Senior Clinic Manager is excited about animal welfare, High-Quality High-Volume Spay Neuter (HQHVSN) practices, and increasing access to veterinary care in our community.

Requirements

Must have at least 3 years of experience in veterinary field.
Must have 2 years of management or supervisory experience.
Familiar with characteristics of animal behavior and utilization of low stress animal handling as related to a clinic/shelter environment.
Must possess the organizational and planning skills to determine work priorities and schedules.
Must be able to analyze problems, create or negotiate appropriate solutions, and understand statistical information.
Proficient at use of computer technology including Microsoft Office programs, email, Internet and database management software to efficiently accomplish work.
Licensed Veterinary Technician in the state of Washington or ability to transfer license from another state, preferred.
Certified for euthanasia under Washington State regulations or willing to become trained.
Capable of being certified in CPR and human first aid.
Ability to obtain a Veterinary Medication Clerk License (can be obtained on the job).

Nice To Haves

Experience in HQHVSN, emergency medicine, and/or animal welfare field is a bonus.

Responsibilities

Drives innovation and sustainable growth through identifying best practices and collaborating with the broader Seattle Humane team to implement mission driven change.
Follows patient care and shelter protocols and ensures compliance from staff.
Communicates in a professional and effective manner with the public, Seattle Humane staff, and volunteers.
Maintains collaborative relationships with local veterinary technician and assistant training programs to promote hiring and arrange and oversee externship opportunities with SH.
Exemplifies teamwork within the Veterinary Services team and across Seattle Humane departments.
Responsible for success of clinic staff, consisting of Licensed Veterinary Technicians, Veterinary Assistants, Clinic Associates, and Clinic Coordinators
Checks in with staff regularly and promptly elevates concerns to the Director as needed.
Conducts disciplinary meetings and maintains related documentation.
Seeks opportunities to support staff in specialization opportunities and skill development.
Oversees volunteers, which includes: Monitors volunteers to ensure they are following organization and department policies and procedures and to maintain high standards of customer service and animal care.
Provides feedback, documentation, and discipline of volunteers in coordination with Volunteer Services.
Maintains a high level of communication with the Volunteer Services team regarding volunteer positions and departmental recruiting needs
Manages the daily flow of the clinic to ensure established priorities are met.
Able to perform all roles of support staff as needed.
Ensure the clinic and all equipment is well maintained.
Capable of performing upon time of hire or ability to learn all skills of staff and fill in for all roles as needed. This includes, but is not limited to, caring for critical patients, independently providing medical care as assigned by a DVM, working with patients with infectious disease, leading a surgery team that sees 20-50 patients per day, and responding to emergencies.
Responsible for all purchase orders (POs) for department spending, inventory, and ordering of department supplies to ensure adequate stock.
Performs year-end full-stock inventories, carries out regularly scheduled stock checks and controls.
Maintains accurate files and records, especially pertaining to medical, surgical and euthanasia records.
Adheres to the files and records retention policy and procedures of organization.
Maintains compliance with any safety, health and labor regulations.
Supports the overall function of Seattle Humane’s Community Clinic
Provide compassionate and professional support to clients seeking services, maintaining a judgement-free and trauma-informed approach
Support Seattle Humane’s efforts in increasing access to care in underserved areas through outreach clinics and collaborating with external agencies
Works closely with all departments and communicates effectively regarding the medical needs of shelter animals.
Works closely with other Operations departments to provide training as relates to veterinary care.
Promotes a positive, supportive, and cooperative work environment based on mutual respect and open communication
All other duties as assigned.
Directly supervises Clinic Supervisors.
Oversees clinic team consisting of Clinic Coordinators, Veterinary Assistants, Licensed Veterinary Technicians, Clinic Associates, and volunteers.