Senior Client Technologies Specialist

Knowledge Services•,

1d•Onsite

About The Position

Knowledge Services is currently seeking a Senior Client Technologies Specialist for a long-term contract supporting the State of Maine Judicial Branch in Augusta, ME. Applicants must be currently based Maine within an hour of Augusta. Travel will be required to all Judicial Branch locations. The candidates will use their personal vehicles and submit mileage for reimbursement. In 2026, the Judicial Branch will be implementing its new case management system -- Maine eCourts -- to approximately 80% of court locations throughout the state of Maine. The ideal candidates will be providing comprehensive technical support during the statewide Maine eCourts implementations. Using written training materials and court knowledge bank resources, the CMS Technical Support Specialist will provide on-site support to clerks of court at multiple court locations, troubleshoot user difficulties, provide instruction, identify potential system functional limitations for the project management team, and analyze technical ability and training needs of users. The successful candidate will combine technical proficiency with keen interpersonal skills, demonstrating an ability to guide judicial staff through complex technological changes with patience, expertise, and professionalism.

Requirements

Must be able to travel statewide
Must be experienced trouble shooting end users
Must have solid customer services experience
Must be experienced with Microsoft products

Nice To Haves

Prior state government experience a plus, but not required

Responsibilities

Provide accurate and complete answers to general use and environment questions in a timely manner
Serve as the point of contact for technology support and services
Serve as the point of integration between the business functions of the department and the technology requirements of the department.
Provide desktop computer support
Ensure that all work is documented for future reference.
Follow quality standards.
Ensure effective and reliable backups are being performed.
Proactively address customer needs.
Communicate accurate and useful status updates.
Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software
Investigate user problems, identify their source, determine possible solutions, test and implement solutions
Ability to work in a team environment.
Strong communication skills; both written and spoken
Investigate user problems, identify their source, determine possible solutions, test and implement solutions