Senior Client Support Specialist

Fiserv • Coral Springs, FL

1d • Remote

About The Position

As a Senior Client Support Specialist, you will serve as a subject matter expert on our portfolio of innovative financing solutions. You will partner with internal teams and external channel partners to communicate and execute the product strategy for Global Business Solutions (GBS) Lending, including hardware and alternative financing.

Requirements

• Minimum of 3 years of experience in product management and/or relationship management
• Experience in payments or merchant lending
• High school diploma or equivalent required
• Ability to travel up to 10%

Nice To Haves

• Experience in equipment financing

Responsibilities

• Communicate product strategy for GBS Hardware Financing solutions to bank partners and Independent Sales Organizations (ISOs)
• Collaborate with internal teams, bank partners, ISOs, and merchants to deliver a best-in-class SMB financing experience
• Train and present product enhancements to channel partners while monitoring KPIs related to product performance and service trends
• Track and report on product performance, assist with issue prioritization, and support analysis related to pricing and product bundling
• Draft internal product communications and documentation
• Partner with product, legal, compliance, vendors, and operations teams to resolve issues
• Monitor ISO prospects to identify customer needs and market insights
• Support issue management, including root cause analysis and client communication
• Ensure compliance with system auditing, client profile updates, and administrative requirements

Benefits

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED