(TA0094) Senior Client Success Manager

Nortal

5d • Remote

About The Position

Nortal's Client Services team in the Americas is hiring a Senior Client Success Manager to own a portfolio of strategic accounts. These are complex engagements and clients, the kind where the account plan & strategy matters as much as the relationship. You will set account strategy, own forecasting and revenue targets, identify and close growth opportunities, and be the person our clients and internal teams both trusts. You’ll also be responsible for building and expanding executive-level relationships, opening doors to C-level stakeholders, and creating the access and influence needed to strengthen partnerships and unlock new opportunities. You’ll work closely with Delivery, technical, legal, and finance teams to make sure every commitment we make is one we can sustain and grow.

Requirements

• Detail-oriented and organized, you don't let a number, a date, or a follow-up slip, and your account plans and forecasts hold up under scrutiny.
• Comfortable with accounting and forecasting, you build a reliable pipeline view and can defend every number in it.
• A natural bridge builder, you connect client stakeholders, delivery teams, and leadership.
• Genuinely invested in relationships, client success, and to you, is not a quota; it's a relationship you protect over the years.
• Not afraid of a hard conversation, internally or with the client, when something needs to be said.
• Proactive by default, you raise the risk before someone else finds it, and you follow through without being chased, and know when to escalate.
• Comfortable navigating complex environments.
• Highly autonomous, you don't need strong handholding to know what the account needs next.
• Commercially fluent, you understand contract structures, negotiation dynamics, and how to protect margins and relationships simultaneously.
• 10+ years in Client Success, Account Management, or a comparable client-facing commercial role, including direct experience on Tier-1 or enterprise-scale accounts.
• A demonstrated track record of owning revenue targets, forecasting, and upselling/cross-selling on complex, multi-stakeholder accounts.
• Full professional English (C1+), you will be the primary point of contact for US enterprise stakeholders, both written and verbal.
• Experience in technology services, digital platforms, or enterprise software environments.
• Hands-on experience negotiating and administering multiple contract types (T&M, fixed price, retainer, SOWs, MSAs).
• Disciplined CRM hygiene and comfort producing revenue, forecast, and account-health reporting for internal and client audiences.

Responsibilities

• Client retention and growth
• Build long-lasting, profitable relationships with assigned accounts/portfolios
• Define and implement long-term strategy and objectives for each account.
• Proactively identify and close upsell and cross-sell opportunities.
• Deliver high retention and measurable account growth.

Benefits

• Comprehensive Health & Dental Coverage: Robust medical, dental, vision, paramedical services, prescription drugs, and travel coverage to support your overall well-being.
• Mental Health & Wellness Support: Access to mental health resources, wellness programs, and employer-funded Health & Wellness Spending Accounts (myHSA) to support your personal and professional well-being.
• Life, Disability & Critical Illness Insurance: Employer-paid life insurance, short- and long-term disability coverage, and critical illness protection for added peace of mind.
• Paid Time Off & Holidays: Competitive vacation policy, paid public holidays, and leave options that support work-life balance.
• Learning & Professional Development: Access to technical certifications, global learning platforms, a digital library, and continuous development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed