Senior Client Success Manager

Zeta Global•Dallas, TX

21d•$90,000 - $105,000•Remote

About The Position

The Senior Client Success Manager will be a key member of the Client Services team responsible for client satisfaction by providing exceptional servicing, thought leadership and execution. The Senior Client Success Manager will be the lead customer facing contact for the client and will be responsible for helping to plan, develop and execute our clients' marketing strategies. What you will do: You will be the “connector” between Zeta and the client in order to maintain and grow the business relationship. Adapt quickly to the client's business model and culture in order to consult and advise them with expertise. Use persuasion, facts and business cases to gain buy-in and incent others to complete actions - influence management is critical Demonstrate critical thinking/problem solving skills to frame a situation/concept Communicate effectively downward, laterally and upward Balance company, team, and personal achievement Establish and build deep rooted client relationships across multiple levels Spearhead projects and facilitate cross-functional team communication Liaise with operational resources in the US and offshore to ensure superior execution of client campaigns

Requirements

5-7 years' experience in account management or a client-side marketing department with deep experience with:
Email/Digital marketing
Customer journey development
Multi/Omnichannel marketing
Campaign management
Superior presentation skills/PowerPoint storyboarding
Adept at problem solving

Responsibilities

Manage client budget and forecast processes.
Work with client to plan and execute a wide range of campaigns across addressable channels.
Ensure compliance with SLAs.
Evaluate opportunities to grow the scope of services and tools.