Senior Client Success Manager

Force Therapeutics

6d • $110,000 - $130,000 • Remote

About The Position

The Client Success & Strategy team at Force Therapeutics is the engine that powers the implementation, support, success, renewal and growth of Force’s growing portfolio of Hospitals, Health Systems and Orthopedic Specialty Practices throughout the US. The Client Success team works with each client in a highly customized fashion to ensure they reach their unique goals while living our mission to extend Force’s reach and impact via hospitals and health system partnerships across the country. We are looking for an experienced Senior Client Success Manager with a track record of managing and upselling to complex clients within a high-growth organization.
As a Senior Client Success Manager, you will have responsibility for managing, retaining and expanding the relationships within your assigned book of business in collaboration with your Clinical counterparts.

Requirements

• Experience in Digital Health Account Management: You bring 4-6 years of experience in account management, customer success, or similar customer-facing roles within the healthcare sector. Proven track record of growing client relationships and meeting growth targets.
• Exceptional Communication Skills: You have above average communication abilities including extensive background presenting to all levels of stakeholders.
• Strong Business Acumen in Healthcare: You have a strong business acumen, with the ability to assess the business value and economic impact and present in a way that resonates with the client’s strategic objectives.
• Customer-centric Approach: You have deep empathy for customer stakeholders. You are adept at building high-trust relationships by understanding and advocating for client needs, motivations, and challenges.

Nice To Haves

• Previous experience conducting training sessions is a plus.

Responsibilities

• Account Management: You create a culture of alignment, collaboration, and accountability with our client stakeholders to drive loyalty. Deliver and communicate business results and impact to drive high levels of client retention and support new expansion opportunities. Conduct regular meetings and business reviews to monitor progress and success of the overall client relationship.
• Client Relationship: Leverage best-practices to enable optimal client engagement, satisfaction and results that meet the client’s business objectives.. Create client relationships where they are champions of Force who provide references, case studies and testimonials
• Strategic Client Growth: Deliver and communicate business results and impact to drive high levels of client retention and growth. Proactively identify expansion opportunities within your client base and work with a cross-functional team to achieve your expansion targets.
• Client Advocacy: Act as the voice of the client within the company, advocating for their requests and feedback. Collaborate with cross-functional teams to ensure client satisfaction and quick resolution of their issues.

Benefits

• Medical, Dental, and Vision Insurance: Comprehensive coverage to ensure you and your family's health needs are always met.
• 401k Retirement Planning: To set you up for long-term financial security with a company match.
• Pre-tax Commuter Benefits: Pre-tax option towards parking and transportation to help you get around town.
• Generous PTO: Ample vacation time, unlimited safe and sick time, volunteer time off, and extra holidays, so that you take the time you need.
• Summer Fridays: A nod to work-life balance, ensuring you get the most out of those sunny summer days.
• Remote-Friendly Workplace: We believe doing your best work means providing the flexibility to do that work in the environment where you feel most productive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed